Giavanna Jowett
Jefferson Health New Jersey
Blackwood
1
Certification
8
years of professional experience
Adaptable healthcare professional with experience across various patient care roles. Strong background in customer service, attention to detail, and fostering teamwork to create a positive and supportive environment for patients and colleagues.
Work History
Patient Care Technician
9 Months- Assisted with daily patient care activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness of patient areas, supporting infection control protocols.
- Documented patient information accurately in electronic health records systems.
- Provided emotional support to patients and families during treatment processes.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Ensured safety and well-being of patients through diligent observation and reporting of changes in condition.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Counter Attendant
4 Years 6 Months- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated cash register accurately, processing transactions efficiently while maintaining a clean workspace.
- Prepared and served menu items consistently, adhering to quality standards and recipes.
- Assisted in training new staff on operational procedures and customer service best practices.
- Maintained cleanliness of dining area and equipment, promoting a safe and welcoming environment for customers.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Collaborated with team members to consistently meet high standards of quality and service.
- Maintained a clean and organized workspace, ensuring a positive environment for customers.
- Promoted a positive workplace culture by actively supporting teamwork among coworkers.
- Managed multiple tasks in high-volume environment.
- Balanced cash register daily, ensuring accurate accounting of transactions.
- Participated in staff training sessions to continually enhance knowledge of products and services offered.
Medical Assistant
9 Months- Assisted in patient intake procedures, ensuring accurate collection of medical histories and vital signs.
- Coordinated appointment schedules, optimizing patient flow and minimizing wait times.
- Prepared examination rooms, maintaining cleanliness and readiness for patient visits.
- Supported physicians during procedures by providing necessary instruments and supplies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
Sales Associate
5 Years 2 Months- Developed strong customer relationships to enhance repeat business and loyalty.
- Provided product knowledge and recommendations to assist customers in making informed purchases.
- Collaborated with team members to create engaging visual displays that showcased new merchandise.
- Managed inventory levels effectively, ensuring optimal stock availability for popular items.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
Cashier
2 Months- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of the service area to enhance customer experience.
- Assisted in inventory management by restocking supplies and reporting shortages.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to ensure smooth operations during peak hours.
- Monitored cash drawer accuracy, ensuring all transactions balanced at end of shifts.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
Certified Clinical Medical Assistant
- 4.0 GPA
- Honor Roll
High School Diploma
- Honor Roll 2020-2024
- Completed AP course in Biology and History
- 3.5 GPA
- English and History Honor Society Member
- Interact Club Member
- No Place for Hate Member
Skills
Phlebotomy Training
Glucose Testing
and Injections
EKG
Bladder Scans
and vital signs
Minor Office Surgery Preparation and Provider Assistance
Medical and Surgical Asepsis
Urinalysis and Specimen Collections
Triage
Medical Transcription and Document Processing
Medical Records/Patient Chart Management; Electronic and Medical
Knowledge of Insurance Claims/Billing [ICD-10 & CPT Coding]
Knowledge of Navinet
Software: Electronic Medical Records; MOSS and Microsoft Office
Phlebotomy Techniques
Team Collaboration
Punctual
Responsible
Ability to create a positive and productive work environment
Compassionate in all work settings
Certification
- BLS/ First Aid, CPR, AED Certified
- NHA Certified Clinical Medical Assistant (CCMA)
- HIPAA Certified
- Bloodborne Pathogens Certified
Timeline
Patient Care Technician
Jefferson Health New Jersey
11.2025 - CurrentRead More
Medical Assistant
Advocare Gastroenterology
02.2025 - 11.2025Read More
Cashier
SaladWorks
11.2023 - 01.2024Read More
Counter Attendant
Sap's Custard Shack
03.2022 - 09.2026Read More
Sales Associate
Sassy Time Bows
12.2018 - 02.2024Read More
Pennco Tech
Certified Clinical Medical Assistant
Read More
Triton Regional High School
High School Diploma
Read More
Most Valuable Employee
I was nominated "Most Valuable Employee" on my unit for always being willing to help others and for giving the best patient care possible all with a smile on my face.
Bee Award Nomination
I was nominated for my first "Bee Award" by a patient on my unit while being on new employee orientation for being an excellent tech and having great bedside manner.A few months later, I was nominated a second time by a patient for making their stay lovely and consistently going out of my way to help them with their needs.