Giavonna Muriel
San Clemente,CA
Summary
Highly effective and productive professional in the food service management industry, adept at swiftly and accurately completing tasks. Demonstrates strong skills in inventory management, staff training, and delivering exceptional customer service. Excels in leadership, communication, and problem-solving, ensuring the seamless operation of food service establishments.
Overview
7
7
years of professional experience
Work History
General Manager of Food Service
Cosentino’s Pizza
San Clemente, California
03.2018 - Current
- Named 2024 employee of the year.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Assisted staff by serving food and beverages or bussing tables.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Maintained a safe working environment by conducting regular inspections, enforcing safety regulations, and responding promptly to any hazards or accidents.
- Monitored food preparation methods, portion sizes, and presentation to ensure quality standards were met.
- Investigated and resolved customer complaints concerning food quality and service.
- Fostered a positive working environment, encouraging teamwork and employee engagement.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Managed inventory levels ensuring that adequate supplies are available at all times while minimizing waste.
- Organized promotional events such as special menus or discounts in order to attract more customers.
- Trained new employees to perform duties.
- Established effective communication between kitchen staff and wait staff to provide seamless service experience for guests.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
Opportunities For Learning
San Juan Capistrano, CA06-2020
Skills
- Customer focused
- Conflict resolution techniques
- Effective workflow management
- Problem-solving
- Strong work ethic
- Customer service
- Clear communication
- Training and coaching
- Emergency response coordination
- Safety procedures
- Empathy and patience
- Time management
- Conflict resolution
- Public interaction
- Leadership qualities
- Verbal and written communication
- Public speaking
- Cleanliness and sanitation
- Physical stamina
Timeline
General Manager of Food Service
Cosentino’s Pizza
03.2018 - Current
High School Diploma -
Opportunities For Learning