Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
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Giber Cortes

Giber Cortes

Chicago

Summary

Detail-focused Bartender with a strong track record of 10+ years in fast-paced environments, renowned for outstanding customer interaction and effective upselling strategies. Expert in keeping the bar environment clean and well-supplied, ensuring high service standards during peak times. Committed to improving customer satisfaction and operational excellence through teamwork and precision.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Bartender

BT Express Inc. of Chicago
08.2024 - Current
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

Supervisor

Hudson at O’Hare Airport
01.2023 - Current
  • Guide customers through shopping procedures, ensuring seamless experiences and high satisfaction
  • Oversee accurate cash and card transactions, ensuring financial security and operational efficiency
  • Maintain a clean workspace and organized storage room, enhancing store presentation and safety
  • Replenish inventory to ensure product availability, optimizing store presentation and customer satisfaction
  • Implement inventory control measures, reducing stock discrepancies by 10% and improving product availability

Server/Bartender

Bally’s Casino
08.2023 - 12.2023
  • Efficiently managed high-volume orders, ensuring timely delivery and customer satisfaction
  • Enhanced guest experience through professional service and friendly engagement
  • Maintained a welcoming atmosphere, fostering customer loyalty and repeat business
  • Delivered food and beverages promptly, contributing to operational efficiency

Bartender

Harry Caray's Shortstop at Midway Airport
03.2019 - 08.2023
  • Served diverse beverages, consistently receiving positive feedback, enhancing customer satisfaction
  • Maintained a secure, clean bar area, ensuring health and safety compliance, minimizing risks
  • Kept bar well-stocked throughout shifts, ensuring uninterrupted service and customer satisfaction
  • Collaborated with team members to streamline bar operations, increasing efficiency during peak hours
  • Coordinated with kitchen staff to ensure timely delivery of orders, improving overall service efficiency

Bartender

Razzmatazz Indoor Sports
01.2017 - 03.2019
  • Prepared drinks and delivered food promptly, ensuring customer satisfaction and repeat business
  • Managed bar operations solo during weekdays, maintaining a high level of service
  • Kept bar area clean, safe, and well-stocked, contributing to a smooth workflow
  • Enhanced customer experience by providing timely and accurate service
  • Maintained inventory levels, preventing shortages and ensuring availability of popular items

Education

Harold Washington Community College
Chicago, IL

Skills

  • Reliable
  • Fast-paced Environment
  • Punctual
  • Customer Engagement
  • Product Presentation
  • Attention to Detail
  • Upselling
  • Multitasking

Certification

  • BASSET Certified
  • Food Handler Certified

LANGUAGES

English
Spanish

Timeline

Bartender

BT Express Inc. of Chicago
08.2024 - Current

Server/Bartender

Bally’s Casino
08.2023 - 12.2023

Supervisor

Hudson at O’Hare Airport
01.2023 - Current

Bartender

Harry Caray's Shortstop at Midway Airport
03.2019 - 08.2023

Bartender

Razzmatazz Indoor Sports
01.2017 - 03.2019

Harold Washington Community College

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Giber Cortes