Gibson Stokes
Belleview
Summary
Enthusiastic leader who is eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of warehouse operations, quality and safety procedures. Motivated to learn, grow and excel in leadership roles.
Overview
5
5
years of professional experience
Work History
Area Manager
Chewy.com
05.2023 - Current
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Transformed underperforming teams into productive, profitable teams.
- Resolved conflicts promptly to promote positive environment for team members.
- Held one-on-one meetings with team leads to identify shift barriers and offered insight into best remedies.
- Enforce company safety policies.
- Manage a shift of 50 plus team members.
- Approve team member timecards.
- Help conduct safety and HR investigations.
Inbound Team Lead
Chewy.com
01.2021 - Current
- Delivered exceptional team member experience by leveraging extensive knowledge of products and services and creating welcoming, positive environment.
- Filled in as POC for shifts when managers were out.
- Responded proactively and positively to rapid change.
- Developed highly empathetic team member relationships and earned reputation for exceeding service standard goals.
- Communicated professionally with colleagues to eliminate safety and production barriers within MOC1.
- Sought ways to improve processes and services provided.
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained clean and orderly work areas by conducting 5S walks.
- Collaborated with safety team members to ensure that team members had a safe work environment.
- Effectively communicated with team members about changes in policy, receive/put away processes, and dock layout.
- Resolved associate issues involving receiving, stocking, unloading, and other issues regarding product.
Inventory Control Team Lead
Chewy
01.2020 - 01.2021
- Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
- Inspected products to verify quality and disposed items that did not meet safety requirements.
- Performed visual assessment of products to evaluate conformance with quality standards.
- Gauged production progress to inform leaders of performance concerns.
- Completed physical inventory counts each shift.
- Audited and corrected discrepancies in inventory numbers.
- Completed daily cycle counts to maintain accuracy of records.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Offered expertise in inventory management and current stock levels to internal teams.
- Completed scheduled audits with efficient and accurate approach.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Managed task delegation for 10–15-member warehouse team.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Collaborated with inbound and outbound staff to effectively cut down on defective items in storage and in shipments.
- Acknowledged any and all safety issues and contacted members of safety or management regarding concerns and ensure a quick resolution to the issue.
- Volunteered for the CLT1 away team to help train staff at one of Chewys' newest facilities.
- Over saw quarterly reports to ensure management is kept up to date on shift performance.
Outbound Escalation Specialist
Chewy
01.2019 - 12.2019
- Provided advanced problem solving for outbound staff.
- Completed quality assurance audits.
- Handled all overnight requests/Oracle tickets for back half nights.
- Increased customer satisfaction by resolving product issues.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Outbound Problem Solver
Chewy
09.2018 - 01.2019
- Provided quick and efficient problem solving for any issues that presented themselves.
- Managed timely and effective replacement of damaged or missing products.
- Kept problem solving areas clean, tidy and professional in appearance to maximize worker efficiency.
- Helped to track route in order to maintain excellent on time shipping.
- Kept virtual locations cleared out.
Education
Yellow Belt Certificate - Lean Six Sigma
Aveta Business Institute
Cranberry, PA03.2020
High School Diploma -
Lake Weir High School
Ocala, FL06.2013
Skills
- Problem resolution
- Order picking and processing
- Inventory counts
- Warehouse management systems
- Staff supervision
- TSR Certified
- Order fulfillment
- Operational Standards
- Product Knowledge
- Productivity Standards
- Performance Feedback
- Safety Reviews
- Best Practices Management
- Microsoft Office
Timeline
Area Manager
Chewy.com
05.2023 - Current
Inbound Team Lead
Chewy.com
01.2021 - Current
Inventory Control Team Lead
Chewy
01.2020 - 01.2021
Outbound Escalation Specialist
Chewy
01.2019 - 12.2019
Outbound Problem Solver
Chewy
09.2018 - 01.2019
Yellow Belt Certificate - Lean Six Sigma
Aveta Business Institute
High School Diploma -
Lake Weir High School
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