Guest services
Giccelle Hopke
Aeromexico
Houston
11
Years of experience
Highly motivated employee with a strong desire to take on new challenges. Demonstrates a strong work ethic, adaptability, and exceptional interpersonal skills. Excels at working effectively without constant supervision and has a proven ability to quickly master new skills.
Work History
Passenger Service Agent
5 Months- Assisted passenger check-in and boarding processes and delivered accurate flight details through airline reservation systems.
- Managed resolution of ticketing and baggage issues to support customer satisfaction through calm, professional service.
- Reviewed travel documents and confirmed boarding requirements in alignment with airport and airline policy standards.
- Coordinated departure and arrival scheduling with gate ramp and operations teams to maintain smooth flow.
Guest Service Representative Lead
2 Years 8 Months- Handled reservation modification requests for guests, resolving concerns with timely, professional communication.
- Processed payment transactions accurately to support smooth checkout operations.
- Investigated guest concerns, coordinated diplomatic resolution, and maintained positive property reputation and customer satisfaction rates.
- Delivered high-quality front desk assistance to maintain guest satisfaction standards.
- Established consistent guest rapport with returning guests to maintain loyalty and encourage repeat business.
PTO Vice President, Gala Chair, Hospitality Chair
7 Years 9 Months- Planned and implemented special events for students such as birthday parties.
- Chaperoned field trips to museums, parks and other area locations.
- Developed and implemented fundraising approaches to raise money for cause.
- Organized materials delivery, space setup and donations for Gala events.
- Understood and followed oral and written directions.
- Planned and completed group projects, working smoothly with others.
- Supported events by recruiting sponsors and volunteers to meet financial and operational needs.
Education
Associate of Arts - 2 Years Marketing
Skills
Client Services
Customer Engagement
Relationship Building
Fluent in Spanish and English
Check-in procedures
Baggage handling
Strong organization
Languages
Spanish
Native/ Bilingual
Timeline
Passenger Service Agent
Aeromexico
2026.05 - CurrentRead More
Guest Service Representative Lead
Spirit Airlines
2023.09 - 2026.05Read More
PTO Vice President, Gala Chair, Hospitality Chair
St. Martha Catholic School
2015.08 - 2023.05Read More
UNAPEC
Associate of Arts from 2 Years Marketing
Read More