Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Giccelle Hopke

Houston

Summary

Highly motivated employee with a strong desire to take on new challenges. Demonstrates a strong work ethic, adaptability, and exceptional interpersonal skills. Excels at working effectively without constant supervision and has a proven ability to quickly master new skills.

Overview

20
20
years of professional experience

Work History

Guest Service Representative Lead

Spirit Airlines
09.2023 - Current
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.

PTO Vice President, Gala Chair, Hospitality Chair

St. Martha Catholic School
08.2015 - 05.2023
  • Planned and implemented special events for students such as birthday parties.
  • Chaperoned field trips to museums, parks and other area locations.
  • Developed and implemented fundraising approaches to raise money for cause.
  • Organized materials delivery, space setup and donations for Gala events.
  • Understood and followed oral and written directions.
  • Planned and completed group projects, working smoothly with others.
  • Supported events by recruiting sponsors and volunteers to meet financial and operational needs.

Translation Consultant

Harcourt Development (Bahamas) Limited
08.2005 - 12.2007
  • Delivered translation services to clients.
  • Translated important departmental materials.
  • Facilitated communication for people with limited language proficiency.
  • Proofread translations to identify and correct punctuation, grammatical and translation errors.

Education

Associate of Arts - 2 Years Marketing

UNAPEC
03.1992

Skills

  • Client Services
  • Customer Engagement
  • Relationship Building
  • Document Translation
  • Fluent in Spanish and English

Languages

Spanish
Native/ Bilingual

Timeline

Guest Service Representative Lead

Spirit Airlines
09.2023 - Current

PTO Vice President, Gala Chair, Hospitality Chair

St. Martha Catholic School
08.2015 - 05.2023

Translation Consultant

Harcourt Development (Bahamas) Limited
08.2005 - 12.2007

Associate of Arts - 2 Years Marketing

UNAPEC

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Giccelle Hopke