Gicel Herrera
Joliet,United States
Summary
Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.
Overview
7
7
years of professional experience
Work History
Sales Representative
J. J. Keller
Chicago, IL
02.2024 - Current
- Generated new sales leads through cold calling and networking activities.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Performed regular follow-ups with prospects to close deals in a timely manner.
Management Assistant
Enterprise Mobility
Plainfield, United States
01.2023 - 01.2024
- Completed a 4-hour in-person test on business finance and operations to earn job title of Management Assistant
- Top half performer on sales comparison chart for 3 out of the last 6 months
- Trained and developed employees on ethical sales and rental process at Enterprise Mobility
Assistant Store Manager
AT&T Prime Communications
Shorewood, United States
10.2020 - 12.2022
- Organized schedules, workflows, and shift coverage to meet expected business demands
- Developed and implemented employee training programs to improve sales skills and customer service
Store Manager
AT&T Prime Communications
Homer Glen, United States
08.2018 - 10.2020
- Increased close rate by 50% by cultivating customer rapport and delivering superior customer service
- Developed and implemented strategies to increase sales and profitability in the store
- Oversee the recruitment and training of new store employees to ensure a knowledgeable and customer-oriented team
Sales Representative
AT&T Prime Communications
, United States
05.2018 - 08.2019
- Built value by offering tailored and thoughtful solutions to fit each customer in order to drive sales
- Identify potential customers in the market and develop strategies to reach out to them effectively
Sales Representative
Xfinity Comcast
Joliet, United States
11.2017 - 05.2018
- Pursued new accounts through lead generation, cold calling, and advertising referrals
- Identify opportunities to upsell and cross-sell additional Comcast products and services to existing customers
- Utilize social media platforms to promote and generate leads for Xfinity Comcast's sales services
Education
Associate of Arts -
Joliet Junior College
Joliet05.2019
Business Administration - Business Management, International Business
University of Illinois at Chicago
Chicago, ILSkills
- Cold Calling
- Cross-selling
- Employee Development
- Leadership
- Microsoft Office
- Training and mentoring
Languages
Spanish, Highly proficient
Timeline
Sales Representative
J. J. Keller
02.2024 - Current
Management Assistant
Enterprise Mobility
01.2023 - 01.2024
Assistant Store Manager
AT&T Prime Communications
10.2020 - 12.2022
Store Manager
AT&T Prime Communications
08.2018 - 10.2020
Sales Representative
AT&T Prime Communications
05.2018 - 08.2019
Sales Representative
Xfinity Comcast
11.2017 - 05.2018
Associate of Arts -
Joliet Junior College
Business Administration - Business Management, International Business
University of Illinois at Chicago
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