Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gicel Herrera

Joliet,United States

Summary

Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.

Overview

7
7
years of professional experience

Work History

Sales Representative

J. J. Keller
Chicago, IL
02.2024 - Current
  • Generated new sales leads through cold calling and networking activities.
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Performed regular follow-ups with prospects to close deals in a timely manner.

Management Assistant

Enterprise Mobility
Plainfield, United States
01.2023 - 01.2024
  • Completed a 4-hour in-person test on business finance and operations to earn job title of Management Assistant
  • Top half performer on sales comparison chart for 3 out of the last 6 months
  • Trained and developed employees on ethical sales and rental process at Enterprise Mobility

Assistant Store Manager

AT&T Prime Communications
Shorewood, United States
10.2020 - 12.2022
  • Organized schedules, workflows, and shift coverage to meet expected business demands
  • Developed and implemented employee training programs to improve sales skills and customer service

Store Manager

AT&T Prime Communications
Homer Glen, United States
08.2018 - 10.2020
  • Increased close rate by 50% by cultivating customer rapport and delivering superior customer service
  • Developed and implemented strategies to increase sales and profitability in the store
  • Oversee the recruitment and training of new store employees to ensure a knowledgeable and customer-oriented team

Sales Representative

AT&T Prime Communications
, United States
05.2018 - 08.2019
  • Built value by offering tailored and thoughtful solutions to fit each customer in order to drive sales
  • Identify potential customers in the market and develop strategies to reach out to them effectively

Sales Representative

Xfinity Comcast
Joliet, United States
11.2017 - 05.2018
  • Pursued new accounts through lead generation, cold calling, and advertising referrals
  • Identify opportunities to upsell and cross-sell additional Comcast products and services to existing customers
  • Utilize social media platforms to promote and generate leads for Xfinity Comcast's sales services

Education

Associate of Arts -

Joliet Junior College
Joliet
05.2019

Business Administration - Business Management, International Business

University of Illinois at Chicago
Chicago, IL

Skills

  • Cold Calling
  • Cross-selling
  • Employee Development
  • Leadership
  • Microsoft Office
  • Training and mentoring

Languages

Spanish, Highly proficient

Timeline

Sales Representative

J. J. Keller
02.2024 - Current

Management Assistant

Enterprise Mobility
01.2023 - 01.2024

Assistant Store Manager

AT&T Prime Communications
10.2020 - 12.2022

Store Manager

AT&T Prime Communications
08.2018 - 10.2020

Sales Representative

AT&T Prime Communications
05.2018 - 08.2019

Sales Representative

Xfinity Comcast
11.2017 - 05.2018

Associate of Arts -

Joliet Junior College

Business Administration - Business Management, International Business

University of Illinois at Chicago
Gicel Herrera