Haley Ford
Adairsville,GA
Summary
I am an independent and goal oriented person seeking to acquire a challenging position in a field where I can build a career and further my professional, personal, and financial goals.
Overview
11
11
years of professional experience
Work History
Sales Representative
AT&T
Calhoun, GA
06.2019 - Current
- At AT&T we are required to give our customers the best customer service experience possible, rather if it's porting them to our network or upgrading their current device
- We sell them accessories to make sure their device is fully protected
- I have goals I have to meet, in order for me to get my commission, and I have yet to not receive one
- We also help customers set up tv and Internet
- All around my job is based on being the best seller to make sure our customers are fully satisfied.
Welcome Call Agent
Porch
Hollysprings
04.2018 - Current
- Porch is all around is making sure out customers are satisfied.
- We Partner with Inspection companies that inspect new homeowners homes
- We get new homeowners leads call them help them set up their TV and Internet services, we offer them in home security, we get them all their utility information sent via email, and we also sell insurance through our partners at Liberty Mutual
- We each have individual goals that are set each day
- For every qualified quote for liberty mutual we send over, we get commission off of
- We have to make sure we get every homeowner taken care of, we have to make sure we set up our follow ups for the right dates, and make sure we call those follow up so we don't break any promises to our homeowners
- We are basically a total home support for new homeowners to make their transition into their new home go smoothly
- As far as myself and my goals in my job I strive each week to be better than the last, majority of the time I do accomplish it
- I have been considered one of the top reps at my work and that only makes me strive to want to do even better in my workplace.
CUSTOMER SERVICE
CRICKET WIRELESS
03.2016 - Current
- Sales advocate, I sell phone plans and services to customers.
- I help customers with malfunctions, and technical difficulties on their phones.
- I make daily bank deposits, and help assist the manager with other duties including marketing.
SERVER - FOOD RUNNER
FAMILY TRADITIONS
03.2014 - 07.2014
- Great guest and make them feel comfortable, take beverage and meal orders, deliver meals and beverages in a timely manner, check in with guests, team player, cash out guest, and clean dining area along with help out in kitchen.
Education
Skills
- Cold Calling
- Customer Service
- Home security sales
- Insurance sales
- Negotiating sales
- Tv and Internet sales
- Cold Calling
- Assistant Manager Experience
- Sales manager
Assessments
Sales Skills, Familiar, 04/01/19, Using influence and negotiation techniques to engage with and persuade customers.
Personal Qualities
Honest, dependable, creative, and self-motivated. Excellent customer service and communication skills. Hard working, and strong minded.
Timeline
Sales Representative
AT&T
06.2019 - Current
Welcome Call Agent
Porch
04.2018 - Current
CUSTOMER SERVICE
CRICKET WIRELESS
03.2016 - Current
SERVER - FOOD RUNNER
FAMILY TRADITIONS
03.2014 - 07.2014