Gideon Kinfe
York,Pennsylvania
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
2
2
years of professional experience
Work History
Sales Consultant
ARC Consulting
07.2022 - Current
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
Implementation Consultant
ARC Consulting
05.2021 - Current
- Offered client training services via on-site and online interaction to streamline onboarding process for newly implemented systems.
- Communicated effectively with third-party personnel involved in implementation efforts, coordinating activities to maximize progress.
- Collaborated with internal departments to confirm timely and accurate delivery and implementation of customer orders.
- Traveled to customer facilities to inspect initial implementation of Yard Management Systems, directing apparent issues to appropriate engineering staff for correction.
- Studied customers' business processes to customize implementation measures for minimal disruption to operations.
- Processed client satisfaction reports for completed implementation, analyzing data to discover possible areas of improvement in future projects.
Education
Bachelor of Science - Communications Media
Indiana University of Pennsylvania
Indiana, PA05.2021
Skills
- Product and Service Knowledge
- Strategic Business Initiatives
- Good Communication Skills
- Effective Multitasking
- Contract Negotiation
- Closing Tactics
- Salesforce
- Revenue Operations
- Service Delivery
- B2B Sales
- Management
- Customer Satisfaction
Timeline
Sales Consultant
ARC Consulting
07.2022 - Current
Implementation Consultant
ARC Consulting
05.2021 - Current
Bachelor of Science - Communications Media
Indiana University of Pennsylvania
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