Joseph Riley
Atlanta,GA
Summary
Demonstrated expertise as a customer service professional across diverse industries, fostering strong client relationships.
Overview
8
8
years of professional experience
Work History
Sr. Health Associate
RemX, McKesson Specialty
Remote
01.2025 - Current
- Assisted in coordinating patient care services and resources for optimal healthcare delivery.
- Supported data entry and management using electronic health record systems to ensure accuracy.
- Facilitated communication between patients, healthcare providers, and insurance companies to streamline processes.
- Conducted routine assessments of patient needs to enhance service quality and satisfaction.
- Collaborated with interdisciplinary teams to develop care plans tailored to individual patient requirements.
- Adhered to compliance regulations while managing sensitive patient information responsibly.
- Trained new team members on internal procedures and operational protocols for seamless integration.
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices in healthcare provision.
- Assisted in streamlining administrative tasks such as billing, insurance verification, and appointment scheduling to improve overall office productivity.
- Improved patient satisfaction by providing personalized care and addressing individual needs.
Security Officer
Sunstate Security
Atlanta, GA
01.2024 - 2025
- Monitored surveillance systems and conducted regular patrols to ensure the safety and security of the warehouse.
- Inspected incoming and outgoing shipments to prevent theft, fraud, and damage.
- Enforced Amazon’s security policies and procedures to maintain a secure work environment.
- Screened personnel and visitors at security checkpoints, verifying credentials and authorization for access.
- Maintained accurate records of security incidents, access logs, and inventory checks.
- Provided assistance to employees and contractors to ensure compliance with safety and security standards.
- Conducted regular checks of warehouse facilities and equipment for potential security risks.
Shift Leader
Arby's
Fayetteville, GA
01.2021 - 01.2024
- Be in the proper uniform and ready to take responsibility of shift at the assigned time.
- Ensure that the operations and workforce are efficiently organized in order to achieve safe, healthy and high productivity on all levels.
- Accountable that all cash is handled properly, and funds are properly secured.
- Make sure that all opening, closing, change of shift and early out assigned duties are completed using appropriate checklists.
- Responsible for the accuracy and completeness of shift and daily paperwork using the POS system.
- Communicate shift problems to immediate supervisor and resolve if possible, scheduling problems for next day, product shortage.
Security Officer
HSS
Atlanta, GA
01.2019 - 01.2021
- Conducted thorough security screenings of employees, passengers, and their belongings using x-ray machines and metal detectors.
- Patrolled airport premises to identify and address potential security threats or breaches.
- Responded to alarms, incidents, and emergencies, following established security protocols.
- Maintained up-to-date knowledge of TSA regulations and airport security procedures.
- Documented security-related incidents and irregularities, submitting detailed reports to supervisors.
Shift Supervisor
Chic-Fil-A
Atlanta, GA
01.2018 - 01.2019
- Ensuring that all company policies and procedures are followed during their shift. This includes everything from operational guidelines to safety protocols.
- Addressing and resolving conflicts or issues that arise among team members or with customers, ensuring that resolutions align with company policies.
- Educating new employees on company policies, procedures, and expectations. Providing ongoing training to existing staff to reinforce these policies.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Regularly checking that all team members are adhering to company policies. This includes monitoring behavior, work processes, and compliance with health and safety regulations.
Education
High School Diploma - undefined
Charles R. Drew High School
05.2012
High School Diploma - undefined
Mount Zion High School
05.2010
Skills
- Analyzed customer feedback and market trends to design effective retention strategies that align with business objectives
- Identified root causes and implemented creative approaches to enhance operational efficiency
- Conducted thorough reviews and assessments to identify and rectify discrepancies
- Developed and maintained organized systems for tracking time allocation across multiple projects
- Achieved improved team dynamics by implementing de-escalation techniques during conflicts Enhanced workplace relationships through proactive conflict resolution strategies Fostered a positive environment that minimized disruptions and promoted productivity
- Achieved seamless project execution through effective multitasking and prioritization of critical tasks Enhanced team performance by implementing structured prioritization strategies Drove successful outcomes by balancing competing demands and ensuring timely completion of deliverables
- Monitored and enforced compliance with customer data confidentiality standards to maintain trust and security
- Achieved seamless integration of point-of-sale systems and ordering platforms, resulting in improved transaction speed and customer satisfaction Enhanced operational workflows through effective management of system upgrades and user training
- Cultivated a courteous atmosphere by prioritizing customer needs and providing attentive support
- Provided detailed interpretations of policies to guide stakeholders in implementation and adherence
- Analyzed customer feedback and implemented solutions to effectively resolve complaints and issues
- Conducted thorough evaluations of customer preferences to tailor solutions and drive engagement
- Managed data entry processes and maintained databases to facilitate seamless access to critical information
Timeline
Sr. Health Associate
RemX, McKesson Specialty
01.2025 - Current
Security Officer
Sunstate Security
01.2024 - 2025
Shift Leader
Arby's
01.2021 - 01.2024
Security Officer
HSS
01.2019 - 01.2021
Shift Supervisor
Chic-Fil-A
01.2018 - 01.2019
High School Diploma - undefined
Charles R. Drew High School
High School Diploma - undefined
Mount Zion High School