Gifty Amankwah
Newark
Summary
Inquiring about internship or job opportunities within this company to further develop my skills and contribute to the team’s success.
Overview
18
18
years of professional experience
Work History
Airport Operations Customer Supervisor
United Airlines
Newark
10.2022 - Current
- Guided subordinates on job responsibilities and duties to enhance performance.
- Resolved customer complaints promptly, ensuring high levels of satisfaction.
- Facilitated open communication between upper management and staff as a liaison.
- Managed staff scheduling to guarantee adequate coverage during peak operational times.
- Monitored operations and analyzed records and metrics to assess company performance.
Customer Service Representative
United Airlines
Newark
04.2019 - 10.2022
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed positive relationships with customers through friendly interactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Pensa and Youth Secretary
Church of Pentecost, USA INC.
Newark
03.2007 - 01.2020
- Assisting the youth and Pensa leader.
- Managed social media accounts associated with the organization's youth programs, promoting engagement among followers.
- Responded to inquiries from youth members regarding programs, services, events and activities.
- Tracked attendance at all youth-related events, ensuring accurate recordkeeping of participants' involvement.
Certify Nurse Assistance
Senior Helpers
Manalapan
12.2015 - 07.2019
- Delivered compassionate care to patients in both private homes and healthcare facilities.
- Provided emotional support and companionship to enhance the well-being of patients.
- Facilitated transportation for clients to medical appointments, and social events.
- Assisted clients in transferring positions in bed and in ambulation, employing appropriate body mechanics techniques.
- Prepared nutritious meals and snacks, following prescribed dietary guidelines.
Supervisor
Rutgers Private Dinning Hall
New Brunswick
02.2013 - 05.2016
- Overseeing student employees as they prepare special-order meals for the dining halls at Rutgers University.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Developed strategies to improve team performance and productivity.
Sale Associate, Customer Service
Sears (Landends)
New Brunswick
01.2013 - 01.2015
- Conducted inventories on a regular basis to track stock levels.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Engaged customers in friendly, professional dialogue to determine needs.
Student Worker (clinical)
Inglemoor Rehabilitation & Care Center
Livingston
10.2011 - 02.2012
- Provided direct patient care under the supervision of a Registered Nurse.
- Observed patient behavior to detect changes in condition or response to treatment.
- Implemented infection control measures including hand hygiene protocols.
Education
Associate of Science - Nursing
Essex County Vocational Institute
Newark, NJ, United States06.2012
Some College (No Degree) - Public Policy Analysis
Rutgers University
New Brunswick, NJ, United StatesSkills
- Track and field
- Customer service
- Business
- Medical coding and billing
- Dentist's assistant
- Leadership
- Problem solving
- Staff discipline
- Safety protocols
Languages
English
Full Professional
Twi
Native/ Bilingual
References
References available upon request.
Timeline
Airport Operations Customer Supervisor
United Airlines
10.2022 - Current
Customer Service Representative
United Airlines
04.2019 - 10.2022
Certify Nurse Assistance
Senior Helpers
12.2015 - 07.2019
Supervisor
Rutgers Private Dinning Hall
02.2013 - 05.2016
Sale Associate, Customer Service
Sears (Landends)
01.2013 - 01.2015
Student Worker (clinical)
Inglemoor Rehabilitation & Care Center
10.2011 - 02.2012
Pensa and Youth Secretary
Church of Pentecost, USA INC.
03.2007 - 01.2020
Associate of Science - Nursing
Essex County Vocational Institute
Some College (No Degree) - Public Policy Analysis
Rutgers University