Gigi Celiceo
Los Angeles,CA
Summary
Dynamic customer service professional with a proven track record at Uhaul Moving And Storage, excelling in conflict resolution and relationship building. Recognized for enhancing customer satisfaction and loyalty through effective complaint handling and product knowledge, consistently achieving operational efficiency and fostering team development.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Uhaul Moving And Storage
657 S Atlantic
01.2025 - 05.2026
- Assisted customers with inquiries and resolved issues to ensure satisfaction.
- Processed rental agreements accurately, maintaining compliance with company policies.
- Managed inventory levels and conducted regular audits to support operational efficiency.
- Trained new employees on customer service protocols and company procedures.
- Coordinated logistical arrangements for equipment returns, optimizing workflow processes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Cashier
Vernon Sales
03.2022 - 10.2024
- Processed customer transactions accurately and efficiently at point of sale.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted customers with product inquiries and provided exceptional service.
- Handled cash, credit, and gift card transactions with precision and care.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Reduced processing errors by meticulously following transaction procedures.
- Improved efficiency, organized checkout area for optimal workflow.
- Increased sales of promotional items by informing customers about current offers.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
Education
GED -
East Side Learning Center
East Los Angeles 06.2019
Skills
Customer service
Active listening
Critical thinking
Data entry
Problem resolution
Relationship building
Conflict resolution
Complaint handling
Payment processing
Client relations
Customer satisfaction measurement
Follow-up skills
Scheduling
Product knowledge
Paperwork processing
Appointment scheduling
Team development
Store maintenance
Reading comprehension
Timeline
Customer Service Representative
Uhaul Moving And Storage
01.2025 - 05.2026
Cashier
Vernon Sales
03.2022 - 10.2024
GED -
East Side Learning Center