Gigi Gordon
Houston
Summary
Field Technology Manager with over 10 years of expertise in POS installations, network configurations, and comprehensive technology rollouts within dynamic restaurant and retail sectors. Proven ability to foster collaborative relationships with customers, vendors, and cross-functional teams, ensuring seamless implementations and prompt issue resolution. Demonstrated success in enhancing operational efficiency and promoting technology adoption at the field level.
Overview
14
14
years of professional experience
Work History
Field Technology Manager
Restaurant Brands International (Burger King)
Remote
03.2022 - 04.2025
- Provided white-glove support during go-live, resolving escalations and ensuring restaurants were fully operational on Day 1 with minimal downtime.
- Managed project timelines, installation scheduling, SOP compliance, and training—resulting in streamlined deployments and consistent execution across all locations.
- Acted as key liaison between corporate, franchisees, vendors, and cross-functional teams to align on project goals, resolve roadblocks, and accelerate time-to-launch.
- Led onboarding and deployment of restaurant technology for new store openings and remodels, contributing to successful launches that met brand and operational standards.
- Generated weekly status reports for leadership, enhancing visibility into project progress, identifying risks early, and supporting timely decision-making.
Loyalty Support Analyst
K-Force (Burger King)
Miami
08.2020 - 03.2022
- Monitored and closed aging tickets with external support vendors, reducing backlog and improving resolution times to meet SLA targets.
- Troubleshot issues with POS vendors and escalated digital menu board incidents, minimizing disruption to store operations and enhancing customer experience.
- Supported the national rollout of BK Loyalty to 6,500+ restaurants, ensuring seamless implementation and contributing to increased customer engagement and repeat visits.
Digital Field Service Technician
HonorBuilt (Chick-fil-A)
Remote
11.2020 - 03.2022
- Provided on-site technical support for 50+ Chick-fil-A restaurants across Central Florida, ensuring timely issue resolution, and minimizing operational downtime.
- Installed and configured POS terminals, kiosks, digital menu boards, card readers, firewalls, and networking devices, contributing to reliable transaction processing and secure network performance.
- Responded to emergency network outages, and conducted weekly regional site visits, restoring connectivity quickly, and maintaining business continuity.
- Maintained strong relationships with operators, and ensured technical uptime, leading to increased satisfaction, trust, and fewer repeat service calls.
POS Field Tech II (Remote)
HonorBuilt
McDonough
04.2018 - 11.2020
- Installed POS systems for national quick-service restaurant chains across the U.S. and Canada, ensuring operational readiness and standardization across diverse locations.
- Ran structured cabling (Cat5e), mounted equipment, and installed wireless access points, delivering reliable connectivity and compliant, high-quality installations.
- Removed and replaced networking hardware during store remodels and grand openings, minimizing service disruption and supporting on-time project completion.
- Documented installs, tracked inventory, and adhered to safety and company standards, improving project accuracy, reducing rework, and supporting compliance audits.
POS Installer/Programmer
Interstate Cash Register
Norfolk
04.2017 - 08.2018
- Configured Aloha POS systems, trained restaurant staff, and supported new openings and database programming—resulting in smoother go-lives and fewer post-launch support requests.
Help Desk Analyst / Project Coordinator
Lumber Liquidators
Richmond
05.2016 - 04.2017
- Supported POS system rollouts and coordinated customer installations across 380+ stores.
- Managed SOPs and project timelines, ensuring consistent deployment quality and timely completion of IT initiatives.
Department Manager
Nordstrom
Garden City
11.2010 - 02.2016
- Managed a $3.1M department and a team of 15+, improving inventory accuracy, customer satisfaction, and sales performance, which contributed to surpassing quarterly revenue goals and reducing shrink.
Education
Bachelor of Science (BS) - Information Systems and Decision Sciences
Virginia State University
Skills
- NCR Aloha and Revel
- Sicom/Xenial
- TCP/IP and VPN
- Cisco and Meraki
- Cabling (RJ45/RJ11)
- ServiceNow and Remedy
- Datadog and Grafana
- Microsoft Office Suite
- Mondaycom and SharePoint
- Active Directory management
- SaaS solutions
- Slack communication
- Project management
- Network troubleshooting
- POS installation
Websites
References
References available upon request.
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit SharingWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Travel
Available for nationwide or international travel without limitation
Timeline
Field Technology Manager
Restaurant Brands International (Burger King)
03.2022 - 04.2025
Digital Field Service Technician
HonorBuilt (Chick-fil-A)
11.2020 - 03.2022
Loyalty Support Analyst
K-Force (Burger King)
08.2020 - 03.2022
POS Field Tech II (Remote)
HonorBuilt
04.2018 - 11.2020
POS Installer/Programmer
Interstate Cash Register
04.2017 - 08.2018
Help Desk Analyst / Project Coordinator
Lumber Liquidators
05.2016 - 04.2017
Department Manager
Nordstrom
11.2010 - 02.2016
Bachelor of Science (BS) - Information Systems and Decision Sciences
Virginia State University
Similar Profiles
Gigi GordonGigi Gordon
Field Technology Manager at Restaurant Brands International (Burger King)Field Technology Manager at Restaurant Brands International (Burger King)
SAYONARA LESLIE BORGESSAYONARA LESLIE BORGES
Restaurant General Manager at Burger king (Restaurant Brands International Inc )Restaurant General Manager at Burger king (Restaurant Brands International Inc )
Satyam MishraSatyam Mishra
Area Lead Operation at Burger King Ind Pvt Ltd - Restaurant Brands AsiaArea Lead Operation at Burger King Ind Pvt Ltd - Restaurant Brands Asia
Jennifer PickardJennifer Pickard
Purchasing and Operations Coordinator at Grace InstrumentPurchasing and Operations Coordinator at Grace Instrument
Saleh AlkhouliSaleh Alkhouli
Principle Coordinator / Fraud Investigator at Capital OnePrinciple Coordinator / Fraud Investigator at Capital One