Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gigi Ramnarace

Melbourne,Florida

Summary

Self-motivated banking professional offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments. Consistently positive and friendly Teller committed to reaching business goals.

Overview

9
9
years of professional experience

Work History

Retail Banker II

TD Bank
Melbourne, Florida
05.2023 - Current
  • Resolved customer complaints quickly and efficiently while maintaining a professional attitude.
  • Provided customer service support to ensure satisfaction.
  • Assisted customers with opening and closing accounts, as well as maintenance of existing accounts.
  • Performed daily opening and closing procedures including counting money in drawer and reconciling it with sales totals.

Customer Experience Coordinator

TD Bank
Melbourne, Florida
05.2020 - 05.2023
  • Trained new staff members on cash handling processes and procedures.
  • Ensured compliance with internal control policies related to cash handling.
  • Monitored changes in regulations affecting banks and updated policies accordingly.

Teller

TD Bank
Melbourne, Florida
04.2016 - 03.2020
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Balanced cash drawers on a daily basis.
  • Maintained accurate records of all transactions and customer interactions.

Customer Service Representative

Blue Cross and Blue Shield
Melbourne, Florida
09.2015 - 01.2016
  • Ensured compliance with relevant regulations while providing advice on health insurance products.
  • Provided advice and guidance to customers regarding health insurance plans, coverage options, and benefits.

Education

Bachelor of Science - Banking And Financial Support Services

Eastern Florida State College
Cocoa, FL
05-2023

Associate of Arts - Business Management

Brevard Community College
2006

High School Diploma - General

Queen's College High School
2000

Skills

  • Self-Directed
  • Teller Support
  • Products and Services Knowledge
  • Cross-Selling and Partner Referrals
  • Consumer Banking
  • Team player

Languages

Chinese (Cantonese)
Limited

Timeline

Retail Banker II

TD Bank
05.2023 - Current

Customer Experience Coordinator

TD Bank
05.2020 - 05.2023

Teller

TD Bank
04.2016 - 03.2020

Customer Service Representative

Blue Cross and Blue Shield
09.2015 - 01.2016

Bachelor of Science - Banking And Financial Support Services

Eastern Florida State College

Associate of Arts - Business Management

Brevard Community College

High School Diploma - General

Queen's College High School

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Gigi Ramnarace