Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Lockwood

Stephanie Lockwood

907 Charlotte St,IL

Summary

Dynamic and reliable professional with extensive experience in retail banking at Woodforest Bank, excelling in cash handling and relationship building. Proven track record of enhancing customer satisfaction through exceptional service and effective problem resolution. Adept at educating clients on financial products, fostering loyalty and trust.

Overview

4
4
years of professional experience

Work History

Retail Banker II

Woodforest Bank
2025.10 - Current
  • Processed customer transactions accurately and efficiently using banking software.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Assisted customers in selecting suitable financial products to meet their needs.
  • Educated clients on banking services, enhancing overall customer satisfaction and loyalty.

CNA

OSF Saint Francis Medical Center
2024.06 - 2025.07
  • Assisted patients with daily living activities, ensuring comfort and dignity.
  • Monitored vital signs and reported changes to nursing staff promptly.
  • Collaborated with interdisciplinary teams to develop patient care plans.
  • Educated patients and families on post-discharge care instructions.

Server

Buffalo Wild Wings
2022.02 - 2024.10
  • Provided exceptional customer service by promptly addressing guest inquiries and ensuring satisfaction.
  • Collaborated with team members to maintain efficient workflow during peak hours.
  • Assisted in training new staff on menu items, service standards, and operational procedures.
  • Managed cash transactions accurately and processed payments using point-of-sale systems.

Education

CNA -

Illinois Central College
East Peoria, IL
05.2024

High School Diploma -

East Peoria High School
East Peoria
05.2021

Skills

  • Branch operations
  • Cash handling
  • Cash handling proficiency
  • Credit analysis
  • Honest and dependable
  • Reliable and responsible
  • Organizational skills
  • Relationship building

Timeline

Retail Banker II

Woodforest Bank
2025.10 - Current

CNA

OSF Saint Francis Medical Center
2024.06 - 2025.07

Server

Buffalo Wild Wings
2022.02 - 2024.10

CNA -

Illinois Central College

High School Diploma -

East Peoria High School