Gil Brenner
Orange,CA
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations. Proficient customer relations manger delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in management skills. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
19
19
years of professional experience
1
1
Certificate
Work History
Customer Service Manager
American Appliance Rentals
11.2003 - 03.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Followed through with client requests to resolve problems.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Researched and corrected customer concerns to promote company loyalty.
Telemarketing Sales Representative
American Appliance Rentals
11.2003 - 03.2023
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Completed daily cold calling and outreach to build sales pipeline.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Answered calls, took messages, and transferred calls to correct individuals.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
Education
High School Diploma -
Golden West College
Huntington Beach, CA06.2004
Skills
- Client Relations and Retention
- Managing Operations and Efficiency
- Pitch Books
- Special Assignments
- Creative Solutions
- Superior Computer Skills
- Upselling Techniques
- Administrative Support
- Sales Expertise
- Social Media Platforms
- Onsite Visits
Certification
- Licensed Instructor IAF (Israeli Air Force) - 1997-2000
Languages
Hebrew
Native or Bilingual
Timeline
Customer Service Manager
American Appliance Rentals
11.2003 - 03.2023
Telemarketing Sales Representative
American Appliance Rentals
11.2003 - 03.2023
High School Diploma -
Golden West College
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