GIL NAVARRO
Newport Beach,California
Summary
Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations. Highly-qualified Housekeeping Manager offering Twenty five years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Director of Housekeeping & Laundry
IHG Hotel Indigo
01.2023 - Current
- Supervised a team of 68 Union associates, optimizing individual and team performance through leadership, mentoring, and training
- Attended daily stand-up meetings with the department staff and management
- Increase guest satisfaction to 87.54 for the 2nd quarter
- Maintained department budget and labor under control
- Review outside laundry costs and to ensure consistency with quality, damaged linen, and maintaining proper par levels within budgetary guidelines
- Review inventories and maintain par levels of guest supplies, cleaning supplies, and other operating supplies based on budgetary guidelines
- Inspected guest rooms and public areas daily
- Weekly management of guest room and public area walks
- Create and maintain good working relationships within the department and with other departments.
- Implemented regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback for personal development.
- Established effective quality control measures, consistently monitoring performance metrics to identify areas requiring improvement or adjustment.
Director of Operations
Doubletree Suites by Hilton
02.2021 - 12.2023
- Managed hotel properties and staff members; responsible for planning, organizing, and directing all hotel services, including front desk operations, reservations, food and beverage, maintenance, valet services, Security, landscape, and housekeeping activities. Maintained an 82.5 % SALT Score overall.
- Handles customer complaint resolution responsibilities; supervises repairs, and delivers and carries out budget planning, maintains cost control, keep statistical and financial records, participates with the sales team to set goals and room rates, performs property inspections, ensures property safety and cleanliness, and maintains diligent compliance with laws and statutory regulations
- Hires and trains hotel personnel; plans monthly department staff meetings, reviews P&L with department heads monthly, and quickly addresses all unexpected issues.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
Director Of Housekeeping & Laundry
Hilton Orange County
12.2018 - 02.2021
- Four-star 496 rooms & Suites
Director of Housekeeping & Laundry
IHG Crown Plaza San Diego
11.2016 - 12.2018
- 519 Guest rooms & Suites.
Business Owner
Integrity Staffing Group, Inc.
03.2010 - 11.2016
- Hospitality & Light Industrial Services.
Director of Housekeeping & Laundry
Montage Laguna Beach Resort & Spa
12.2007 - 03.2010
- Five Star Resort – 250 Luxury Suites.
Director of Operations
The Westin Conference Center
10.2006 - 11.2007
- Four-Star Hotel – 510 Guest rooms and Suites.
Director of Guest Services & Casino Marketing
The Mansions at MGM Grand Hotel & Casino
01.2000 - 10.2006
- Opening Team Five Star Resort for Casino Player Only
- 36 Large Villas & 575 Penthouses.
Education
General -
Dana Hills High School
Dana Point, CAAssociate of Arts -
Saddleback College
Dana Point, CA06.1988
Hospitality Degree -
MGM Grand University
Las Vegas, NV03.2004
Skills
- Microsoft
- Word
- Excel
- Opera
- OnQ
- Hotel Effectiveness
- Synergy MMS
- Hotsos
- IBuyEfficient
- Market Basket
- Nor1
- ICIMS
- UltiPro
- ADP
- M3
- PDQ System
Certification
- MGM International Leadership Mentoring Program
- MGM BELLAGIO Quality Control Member
- MGM BELLAGIO Family Scholarship committee Member
Managementprofile
Highly motivated bilingual English| Spanish Manager with twenty-five + years’ experience of successfully developing top-notch new hotel properties; provides the highest quality of customer satisfaction and delivers first-rate business and operations management. Demonstrates the ability to exceed profit targets, cost-effectively develop new projects, effectively manage and motivates culturally diversified staff, maximize productivity, and efficiently control cost.
Key Qualifications
Proven ability to lead a Team
Experience in Coaching & Training. Flexible & adaptable to change.
Experience in laundry services. Knowledge in cleaning standards. Properly manage Dpt Labor & Supplies
Excellent in solving guest & employee conflicts. Ability to multi-task Ability to follow through and re-prioritize. Detail Oriented with experience in four & five Dimond resort. Knowledge of OSHA Standards.
Personal Information
Title: Director of Housekeeping - Property Management Professional
Timeline
Director of Housekeeping & Laundry
IHG Hotel Indigo
01.2023 - Current
Director of Operations
Doubletree Suites by Hilton
02.2021 - 12.2023
Director Of Housekeeping & Laundry
Hilton Orange County
12.2018 - 02.2021
Director of Housekeeping & Laundry
IHG Crown Plaza San Diego
11.2016 - 12.2018
Business Owner
Integrity Staffing Group, Inc.
03.2010 - 11.2016
Director of Housekeeping & Laundry
Montage Laguna Beach Resort & Spa
12.2007 - 03.2010
Director of Operations
The Westin Conference Center
10.2006 - 11.2007
Director of Guest Services & Casino Marketing
The Mansions at MGM Grand Hotel & Casino
01.2000 - 10.2006
General -
Dana Hills High School
Associate of Arts -
Saddleback College
Hospitality Degree -
MGM Grand University
- MGM International Leadership Mentoring Program
- MGM BELLAGIO Quality Control Member
- MGM BELLAGIO Family Scholarship committee Member
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