VIRGINIA ANTUNEZ
Orlando
Summary
Results-driven hospitality leader with extensive experience directing housekeeping and laundry operations for luxury hotels. Proven record of leading large teams, optimizing productivity, and elevating guest satisfaction results. Skilled in leadership development, budgeting, brand compliance, and renovation project collaboration.
Overview
8
8
years of professional experience
Work History
Director of Housekeeping & Laundry
JW Marriott Marco Island
01.2025 - Current
- Oversee a high-volume operation with 110 associates, supported by 1 coordinator and a structured leadership team including managers, assistant managers, and inspectors.
- Provide strategic and hands-on leadership to ensure consistent quality, productivity, and brand compliance across an 809-room luxury resort.
- Implemented productivity systems (Atlas, Kronos, GXP) improving operational efficiency.
- Developed comprehensive inspection programs ensuring adherence to cleanliness and safety standards.
- Increased Guest Satisfaction Scores (GSS) by 2% through targeted training initiatives and daily engagement with teams.
- Strengthened leadership pipeline by hiring, coaching, and developing supervisors and managers.
Housekeeping Manager
JW Marriott Grande Lakes
06.2021 - 08.2023
- Managed over 100 associates daily across housekeeping operations.
- Achieved +16 points in Associate Engagement Satisfaction scores.
- Increased Quality Assurance scores from 90.3 to 92.3.
- Led RBA transition project as project manager.
- Coordinated Room 1010 renovation ensuring Marriott compliance.
- Trained and mentored inspectors/coordinators for career advancement.
Assistant Housekeeping Manager
JW Marriott Bonnet Creek
02.2020 - 06.2021
- Part of the opening team collaborating with construction during pre-opening.
- Conducted punch inspections ensuring compliance with Marriott standards.
- Developed LSOP and trained new associates.
- Supervised 100+ associates and maintained productivity and quality standards.
Housekeeping Supervisor
JW Marriott Grande Lakes
04.2018 - 02.2020
- Opened and closed the house, maintained daily reports, and managed lost & found.
- Conducted room inspections and training to ensure service quality.
- Handled guest complaints and supported front desk operations.
- Assigned staff to room blocks and shifts based on operational needs.
Skills
- Leadership & Team Development
- Budgeting & Cost Control
- Housekeeping & Laundry Operations
- Renovation & Opening Project Collaboration
- Marriott Systems: Atlas, Kronos, GXP, FOSSE, PMS
- Guest Satisfaction & Quality Assurance
- Scheduling & Productivity Management
Languages
Spanish – Full Professional Proficiency
Awards
2024 CFHLA Distinguished Leader Award Nominee
Timeline
Director of Housekeeping & Laundry
JW Marriott Marco Island
01.2025 - Current
Housekeeping Manager
JW Marriott Grande Lakes
06.2021 - 08.2023
Assistant Housekeeping Manager
JW Marriott Bonnet Creek
02.2020 - 06.2021
Housekeeping Supervisor
JW Marriott Grande Lakes
04.2018 - 02.2020