Cornelius Brown
Warner Center Marriott
North Hollywood,CA
1
Certification
9
years of professional experience
Results-driven hospitality leader with 8+ years of hotel management experience across Marriott, Hilton, and Wyndham brands. Proven success leading teams of more than 65 employees, improving guest satisfaction, reducing operating costs, and driving employee engagement. Experienced in housekeeping operations, front office management, budgeting, staffing, quality assurance, vendor negotiations, and cross-functional leadership. Recognized for building high-performing teams while consistently exceeding brand standards and operational goals.
Work History
Assistant Director of Housekeeping
3 Years 11 Months- Supervised daily operations of the housekeeping department to ensure high standards of cleanliness and guest satisfaction.
- Developed and implemented training programs for housekeeping staff, enhancing skills and performance consistency.
- Established efficient scheduling systems to optimize labor resources and improve service delivery times.
- Conducted regular inspections of guest rooms and public areas to uphold Marriott's quality standards and enhance the guest experience.
- Collaborated with management to create cost-effective strategies that reduced operational expenses without compromising service quality.
- Analyzed feedback from guests to identify areas for improvement, driving actionable changes that enhanced overall satisfaction ratings.
- Managed inventory control, ensuring the timely replenishment of supplies and minimizing waste.
- Assisted in budget planning and cost management efforts for the department, contributing to overall financial goals.
Human Resources Specialist
3 Years 7 Months- Administered benefits enrollment and maintained compliance with policies and regulations.
- Mentored junior HR professionals in best practices for human resources management, contributing to the development of future leaders within the organization.
- Served as a trusted advisor to both management and employees on matters related to human resources policies and procedures, ensuring consistent application across the organization.
- Handled employee relations issues effectively, mediating conflicts between staff members when needed, leading to a more harmonious work environment.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Created and delivered HR training sessions to staff, managers and executives.
Front Office Supervisor
10 Months- Managed front desk staff in providing outstanding service, fostering a welcoming environment for all guests.
- Guided staff through comprehensive training sessions focused on adherence to established standards, policies, and procedures.
- Collaborated with departments to streamline guest request fulfillment and enhance room inventory management.
- Analyzed guest feedback and resolved complaints, fostering a welcoming environment and improving guest satisfaction.
- Managed guest account accuracy and financial record-keeping to uphold regulatory compliance standards.
- Maintained accurate guest accounts and financial records, ensuring compliance with procedures.
- Prepared operational reports, providing insights for improving efficiency and guest satisfaction.
- Supervised front office operations, ensuring efficient guest check-in and check-out processes.
Front Desk Supervisor
11 Months- Processed arrivals and departures for hotel guests, handling approximately 100 guests per shift.
- Calculated billings and posted charges to room accounts, ensuring accuracy and clarity for guests during checkout.
- Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
- Processed arrivals and departures for hotel guests, efficiently managing high volume of approximately 100 guests per shift.
- Supervised front desk operations, ensuring seamless guest check-in and check-out processes.
- Trained and mentored staff on customer service best practices and hotel policies.
- Coordinated room assignments and inventory management to optimize occupancy rates.
- Implemented efficient scheduling systems to streamline front desk workflows.
Guest Services Supervisor
3 Years 8 Months- Supervised daily operations to ensure exceptional guest experiences and service standards.
- Reported facility and room maintenance issues to relevant personnel, ensuring timely resolutions to maintain guest satisfaction.
- Developed and implemented onboarding processes for new employees, enhancing their understanding of procedures and performance expectations.
- Implemented onboarding processes for new employees, focusing on correct procedures and effective performance strategies.
- Trained and mentored team members on customer service best practices, fostering a culture of excellence in service delivery.
Education
Associate of Arts - Psychology
Skills
Housekeeping Operations
Hospitality Management
Guest satisfaction
Staff training
Labor Cost Management
Microsoft
Department coordination
Complaint Resolution
Team building
Detail-oriented approach
Professional communication etiquette
Recruitment and hiring
Certification
- PHR - Professional in Human Resources
Timeline
Human Resources Specialist
US Army Reserve
03.2023 - 10.2026Read More
Assistant Director of Housekeeping
Warner Center Marriott
09.2022 - CurrentRead More
Front Office Supervisor
Hilton Garden Inn
11.2021 - 09.2022Read More
Front Desk Supervisor
Hampton Inn & Suites By Hilton
01.2021 - 12.2021Read More
Guest Services Supervisor
Travelodge By Wyndham
07.2017 - 03.2021Read More
Los Angeles Valley College
Associate of Arts from Psychology
Read More