Gila Vang
Sacramento,CA
Summary
Experienced Call Center Representative proficient in providing assistance to customers. Skilled at accurately recording information and exceeding customer expectations in a high-volume call center. Also, adept Loan Officer experienced in assessing customer needs, offering suitable products, and guiding customers through the loan process.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Remote Call Center Agent
FOUNDATION FOR CALIFORNIA COMMUNITY COLLEGES
02.2022 - 12.2023
- Maintain a call center database by collecting and recording information
- Answer complex technical calls daily to assist the public with various diesel programs
- Research, support, and assist program staff as needed, including researching regulatory language, calculating fleet compliance, tracking stakeholder assistance, and outreach event contracts
Financial Service Officer
SACRAMENTO CREDIT UNION
09.2020 - 02.2022
- Obtained, verified, and compiled copies of loan applicants' credit histories, corporate financial statements, and other financial information
- Processed credit card, auto, personal, and home equity loans
- Opened new accounts, including personal, IRA, business, and trust accounts
- Communicated with applicants in person, phone, and email to obtain information for loan applications and to answer questions about the process
Teller
SACRAMENTO CREDIT UNION
03.2020 - 09.2020
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Perform all member service duties including processing teller transactions such as withdrawals, deposits, and transfers.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
Education
Diploma -
Luther Burbank High School
Sacramento, CA06.2014
Skills
- Proficient in Microsoft Suites
- Proficient in 10-key
- Training and mentoring
- Financial transactions expertise
Certification
Data Analytics Certificate Course , Break Into Tech
Timeline
Remote Call Center Agent
FOUNDATION FOR CALIFORNIA COMMUNITY COLLEGES
02.2022 - 12.2023
Financial Service Officer
SACRAMENTO CREDIT UNION
09.2020 - 02.2022
Teller
SACRAMENTO CREDIT UNION
03.2020 - 09.2020
Diploma -
Luther Burbank High School
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