Gilbert Blackwood
Summary
Personable Installation Services employee offering 29 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
28
28
years of professional experience
Work History
Customer Order Specialist
Home Depot
02.2018 - Current
- Monitored orders and delivered status updates to customers regarding arrivals
- Established effective working relationships with internal employees, vendors, shipping company contacts and customers.
Special Services and Install Expeditor
Home Depot
09.1997 - 02.2018
- Operated cash register and assisted co-workers with complex transactions such as returns as well as Install and Special Order changes.
Flooring Sales Specialist
Home Depot
09.1996 - 09.1997
- Used in-store system to locate inventory and place special orders for customers.
Flooring Sales Specialist
Home Depot
09.1995 - 09.1996
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Bachelor of Science - Business Administration
Ramapo College of New Jersey
Mahwah, NJ05.1984
Skills
- Administrative Support
- Compliance Controls
- Verbal and Written Communication
- Accurate Order Fulfillment
- Payment Processing
- Material Returns Processing
Timeline
Customer Order Specialist
Home Depot
02.2018 - Current
Special Services and Install Expeditor
Home Depot
09.1997 - 02.2018
Flooring Sales Specialist
Home Depot
09.1996 - 09.1997
Flooring Sales Specialist
Home Depot
09.1995 - 09.1996
Bachelor of Science - Business Administration
Ramapo College of New Jersey
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