Christy Parris
Flowery Branch,GA
Summary
Proven leader in customer service, excelling in problem-solving and organizational skills, significantly enhanced customer satisfaction at Custom Flooring. Expert in order processing and complaint resolution, demonstrated through a track record of reducing customer complaints and streamlining operations. Achieved recognition for outstanding empathy and team leadership, ensuring high levels of client loyalty and operational efficiency.
Overview
21
21
years of professional experience
Work History
Customer Order Specialist
Home Depot
Flowery Branch, GA
09.2014 - Current
- Provided exceptional customer service, resolving issues promptly and professionally.
- Negotiated with suppliers to secure favorable terms for expedited shipping when required by client deadlines or other constraints.
- Participated in process improvement initiatives, identifying opportunities for greater efficiency within the order management system.
- Maintained high levels of product knowledge, enabling efficient handling of customer inquiries and concerns.
- Positively engaged with customers to understand needs and responded appropriately to questions.
- Reduced order errors through diligent review of product specifications before placing orders.
- Assisted in training new Customer Order Specialists, sharing expertise and best practices for success in the role.
- Established effective working relationships with internal employees, vendors, shipping company contacts, and customers.
- Assisted customers by walking through online ordering processes.
- Achieved higher levels of client satisfaction by promptly addressing any concerns or complaints related to their orders.
- Managed complex orders, coordinating with multiple departments to ensure successful delivery and installation.
- Streamlined order entry procedures for improved accuracy and reduced processing time.
- Contributed to a positive work environment by collaborating effectively with colleagues across departments.
- Provided support during peak periods, ensuring all customer orders were processed accurately and on-time despite increased workload demands.
- Optimized inventory management processes to minimize delays and improve overall efficiency.
- Contacted vendors to determine shipping dates and availability for specific items to notify customers.
- Conducted regular audits of order data to identify discrepancies and address potential issues proactively.
- Monitored orders and delivered status updates to customers regarding arrivals.
- Assisted call-in customers with questions and orders.
Customer Service Manager
Custom Flooring
Norcross, GA
07.2011 - 09.2014
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
Customer Service Representative
Custom Flooring
Norcross, GA
07.2003 - 09.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
High School Diploma -
Central Gwinnett High School
Lawrenceville, GA05.1999
Skills
- Empathy and patience
- Verbal and written communication
- Written and oral communication
- Order Processing
- Accurate order fulfillment
- Status Updates
- Controls compliance
- Material returns processing
- Issue acknowledgement and resolution
- Customer Engagement
- Complaint resolution
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Customer Satisfaction
- Organizational Skills
- Team Leadership
- Active Listening
Timeline
Customer Order Specialist
Home Depot
09.2014 - Current
Customer Service Manager
Custom Flooring
07.2011 - 09.2014
Customer Service Representative
Custom Flooring
07.2003 - 09.2011
High School Diploma -
Central Gwinnett High School