Gilbert Castro
Sunbelt Rentals
Whittier,California
9
years of professional experience
Results-driven professional with over 10 years of experience in the construction and aerial equipment rental industry, recognized for exceptional organizational skills and attention to detail. Proven ability to prioritize tasks effectively while thriving in fast-paced environments, ensuring timely project completion to the highest standards. Strong communication and problem-solving abilities foster positive relationships with customers, personnel, and associates, enhancing customer satisfaction and loyalty. Committed to exceeding company expectations through strategic planning and a focus on delivering quality outcomes.
Work History
Equipment Rental Specialist
3 Years 3 Months- Manage and strengthen relationships with existing accounts and build relationships with new clients, presents recommendations on products offerings, and ensuring client's needs and expectations.
- Coordinated rental quotes, contracts, including negotiation of terms and conditions, to ensure compliance with company policies.
- Handled customer inquiries promptly, professionally and courteously via telephone or email communications.
- Work with the internal team to coordinate service delivery, addressing client needs to ensure best customer service experience.
- Facilitated customer inquiries regarding rental policies and procedures, ensuring clear communication and understanding.
- Managed rental agreements using CRM software, streamlining documentation and enhancing client service efficiency.
- Coordinated vehicle availability and logistics for rentals, optimizing fleet utilization and improving turnaround times.
Inside/Outside Sales Representative
2 Years 11 Months- Supporting daily operations with inbound/outbound telephone calls, walk-in customers with rentals of all types of construction/aerial equipment.
- Processing rental quotes, reservation and contracts as well as coordinating and dispatching driver's deliveries and pick-ups.
- Maximizing market penetration and drive revenue per building and maintaining long term business relations.
- Identifying and delivering cost effective and mutually beneficial rental solutions.
Inside Sales Coordinator
4 Years- Process rental quotes, reservation and contracts, negotiating prices on equipment rentals and other supplies.
- Identified upselling opportunities to increase average sale size.
- Establish new rental and sales accounts by serving walk-in and inbound calls, generate leads for new business and communicate leads with OSR's.
- Built partnership with clients by providing accurate information, timely follow-up and excellent customer service.
Education
Bachelor of Science - Business Administration Management
Completed coursework towards Business Administration Management
Associate in Arts (A.A.) - Business Administration
Skills
Microsoft Office Suite
Salesforce
SAP
PowerPoint
CAD
Oracle
Wynne
VDOS
Languages
Spanish
Native or Bilingual
Timeline
Equipment Rental Specialist
Sunbelt Rentals
03.2023 - CurrentRead More
Inside/Outside Sales Representative
Sunstate Equipment
04.2020 - 03.2023Read More
Inside Sales Coordinator
United Rentals
04.2017 - 04.2021Read More
Mt. San Antonio College
Associate in Arts (A.A.) from Business Administration
Read More
University of La Verne
Bachelor of Science from Business Administration Management
Read More