GILBERT MANCILLA
IT Support Technician
PLANTATION,FL
Summary
Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
Work History
Technology Support Specialist
HCS, LLC
6 2021 - Current
- Managed incident ticketing system effectively, prioritizing urgent requests and escalating critical issues when necessary.
- Ensured FileMaker database security with implementation of role-based access control and regular vulnerability assessments.
- Maintained comprehensive documentation of IT processes, updates, and troubleshooting procedures to streamline future problem resolution efforts.
- Maintain school's FileMaker Add/Removed Students databases
- Assisted teachers with Clever and LanSchool
- Completed accurate and timely data entry.
- Update Administrators, Staff, and Teachers MS calendars
Laptop Technician
Index Computer
05.2013 - 06.2021
- Troubleshot data-related problems and coordinated maintenance or modifications to correct defects.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Consulted with sales personnel to answer customer questions with statistical analyses presented in easily digestible formats.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
Education
Bachelor of Science - Information Technology
Broward College
Fort Lauderdale, FL 06.2007 - 05.2014
Skills
Customer Service
Documentation
Database Management
Written and verbal communication
Self-Motivated
Analytical and Critical Thinking
Helpdesk support
Timeline
Laptop Technician
Index Computer
05.2013 - 06.2021
Bachelor of Science - Information Technology
Broward College
06.2007 - 05.2014
Technology Support Specialist
HCS, LLC
6 2021 - Current
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