Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Gilbert Ortiz

Visalia,CA

Summary

Devoted and passionate leader with a goal of achieving greatness in all endeavors. Proven track record of developing and aiding individuals to reach their personal bests, committed to fostering growth and success within teams. Strong customer focus ensures smooth business operations and future growth. Thrives in fast-paced work environments, excels at thinking on feet and providing on-the-spot solutions to challenges.

Overview

7
7
years of professional experience

Work History

Shift Manager

Starbucks
01.2021 - Current
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to enhance customer experience.
  • Tracked receipts, employee hours and inventory movements.
  • Counted out cash drawers, store safe to balance totals.
  • Submitted reports to senior management to aid in business decision-making and planning.

Student Teacher/Conductor

College Of The Sequoias - Music Department
08.2017 - 05.2023
  • Stood in for professor, checking lesson plans to provide consistent teaching to students.
  • Worked with professor to learn about current standards and best practices.
  • Acted as stand-in for professor to manage 70+ student ensemble.
  • Pursued every opportunity to grow abilities and take on increasing responsibility.
  • Attended a two day Leadership Academy convention, learning from world renowned choral directors at collegiate and professional level.

Barista/Trainer

Starbucks
10.2017 - 01.2021
  • Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Church Musician

Good Shepherd Catholic Parish
01.2018 - 08.2018
  • Improved congregational participation in worship by introducing new songs that resonated with different age groups.
  • Planned and coordinated special events such as Christmas concerts or Easter programs, creating engaging musical experiences for attendees.
  • Adapted quickly to changes in service formats or personnel needs, demonstrating flexibility as a musician and team player.
  • Maintained excellent working relationships with clergy, staff, and volunteers to foster a positive and collaborative environment for music ministry.

Education

Music Education

College of The Sequoias
Visalia, CA

High School Diploma -

El Diamante High School
Visalia, CA
06.2017

Skills

  • Team Leadership
  • Training and Development
  • Cash Handling
  • Decision-Making
  • Customer service focus
  • Energetic and Enthusiastic

Accomplishments

  • Youth football coach
  • Performed at Carnegie Hall in Spring of 2023
  • Recently recorded background track for Miss America’s Teen for 2024 season

Timeline

Shift Manager

Starbucks
01.2021 - Current

Church Musician

Good Shepherd Catholic Parish
01.2018 - 08.2018

Barista/Trainer

Starbucks
10.2017 - 01.2021

Student Teacher/Conductor

College Of The Sequoias - Music Department
08.2017 - 05.2023

High School Diploma -

El Diamante High School

Music Education

College of The Sequoias

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Gilbert Ortiz