Gilbert Vasquez
San Antonio
Summary
Driven by a goal-oriented approach, I excelled as Supervisor of Operations at Vulcan Materials, enhancing team productivity and morale. Leveraging skills in process improvement and staff management, I significantly boosted plant efficiency. My adeptness in training and mentoring, coupled with a knack for strategic negotiations, led to notable advancements in operational success and employee development. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
27
27
years of professional experience
Work History
Supervisor Of Passenger Amenities
Via Metroplitan
01.2013 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Achieved results by working with staff to meet established targets.
Supervisor of Operations
Vulcan Materials
03.1997 - 05.2012
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Made sure all of the products for the rail system was delivered to the proper location.
- Worked and maintained all of the heavy equipment along with the safety records to be viewed by MSHA.
- Worked on the rail cars for BNSF, brakes, airhoses, gladhands and couplers for the cars.
- Loaded the rail cars with the proper materials for delivery.
- Helped maintain all of the stationary equipment on the plant.Shakers,cone crusher,conveyor belt maintenance,etc,
- Held safety meetings
- For the last 2 years, i was given the position of plant supervisor overseeing daily maintenance of plant production and heavy equipment
- Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
Education
GED -
Highlands High School
San Antonio, TXSkills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Staff Discipline
- Negotiation
- Processes and procedures
- Process Monitoring and Improvement
- Process Improvement
- Schedule development
- Inventory Control
Timeline
Supervisor Of Passenger Amenities
Via Metroplitan
01.2013 - Current
Supervisor of Operations
Vulcan Materials
03.1997 - 05.2012
GED -
Highlands High School
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