Gilbert Allen Lovins
Georgetown
Summary
Information Technology professional with 10 years of experience in systems support, design, and implementation. Proven ability to develop business solutions leveraging technology securely and improving the customer experience. Skilled in strategic planning, training, and project management.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Director of Information Technology
Sun City Texas Community Association
06.2020 - Current
- Serve as an executive manager of the organization providing organizational leadership and strategic planning
- Established and manage a highly-regarded internal helpdesk system and team resolve user and application issues for both staff and residents while prioritizing professional service
- Work across departments to find technology solutions and improve business processes
- Track information technology operating budgets and asset lifecycles for IT spending initiatives
- Review and assess network architecture design, implementation, testing and deployment needs to identify systems needs and lifecycles
- Oversee the information security program for the organization by developing policies and training staff on secure business practices
- Manage multiple hardware, software, and development projects across the department
Network Systems Engineer
Texas Air National Guard
11 2015 - Current
- Current rank of Staff Sergeant (E-5) in Air National Guard as a reservist
- Deploy, sustain, troubleshoot, and repair standard voice, data and video network infrastructure systems, IP detection systems, and cryptographic equipment
- Fabricate, terminate, and interconnect wiring and associated network infrastructure devices
- Implement company policies, technical procedures and standards for preserving the integrity and security of data, reports and access
- Coordinated, integrated, and supervised network design, configuration, operation, defense, restoration, and improvements
- Design network topography diagrams based upon operator requirements and input
Senior IT Engineer
Thrive Mortgage
11.2019 - 06.2022
- Senior team member resolving escalated tickets and more technical software and hardware issues
- Supported client-base of 320+ branch and corporate employees throughout the nation
- Managed systems upgrade project resulting in system compliance with main line of business software requirements before deadline
- Increased efficiency of IT budget by eliminating unused product licenses and converting employees to a new file sharing software
- Maintained the operation of the company web site and manage the domain
- Maintained the VOIP phone system, deskphones, and individual lines
- Managed the primary corporate helpdesk system utilized by over 40 agents for all aspects of the company
- Wrote internal help center articles that address commonly asked technical questions for employees
Systems Administrator
Vintage IT Services
07.2017 - 11.2019
- Tier 2 support technician handling escalations and on-site dispatches to troubleshoot client-side application, hardware, and operating system issues
- Support client-base of 50+ clients and over 1,000 individual systems including servers and client systems
- Monitored server patches, security reports, and system updates
- Assisted in server refresh, computer workstation, and printer refresh projects for clients
- Managed and monitored workflow for team of 6 technicians to include assigning and re-assigning tickets to technicians
- Made contact with clients to schedule remote and on-site service
- Configure and install network infrastructure equipment
- Trained new hires on systems and procedures
Service Technician
Real Green Pest & Lawn
07.2015 - 07.2017
- Performed residential and commercial pest prevention, control, and maintenance procedures in compliance with applicable Federal and state regulations
- Established rapport with clients to identify problems, establish treatment plans, schedule services, and resolve any issues customer might have
- Train new hires on company policy, technical procedures, and client account management
Certified Technician
Bulwark Exterminating
06.2014 - 06.2015
- Performed residential and commercial pest prevention, control, and maintenance procedures in compliance with applicable Federal and state regulations
- Ran a tightly scheduled route while consistently and effectively performing quality services
- Met annual sales and monthly bonus objectives
Communications Officer
Leander Police Department
09.2012 - 09.2013
- Received incoming emergency and non-emergency calls to the police department and properly identified call nature and prioritize calls
- Dispatched calls to police officers over radio and other communication systems
- Performed all necessary computer and record functions in local, state, and federal databases with precise attention to detail under often stressful conditions
Certified Technician
Bulwark Exterminating
06.2007 - 09.2012
Staff Supervisor
Sam's Club
09.2006 - 06.2007
- Supervised a staff of 20 hourly associates during each shift
- Assisted customers with shopping experience
- Scheduled employee shifts, coached employees for performance, and assigned daily tasks in accordance with manager's guidance
- Supervised store opening and closing procedures
Education
Bachelor of Arts - Information Technology
Texas A&M University - Central Texas
Killeen, TX12-2025
Associate of Science - Information Systems Technology
Community College Of The Air Force
Keesler AFB, MS2018
Changed degree plan - Digital Film & Video Production
Art Institute of Austin
Austin, TXCertificate - Ministry
Southwest School of Bible Studies
Austin, TX2006
Skills
- Business development
- Vendor Relations
- Information Security
- Project Management
- Team management
- User Support
- Customer service leader
Certification
Computing Technology Industry Association: Network+ ce
Computing Technology Industry Association: Security+ ce
Accomplishments
Army Achivement Medal
Awarded May of 2017 for work done during Cyber Shield, a multi-state military-civilian cyber attack and training exercise
Air Force Achivement Medal
Awarded June of 2018 for critical mission work accomplished during a Presidentially-ordered mission to assess NORAD/NORTHCOM network security
2018 Squadron Outstanding Airman of the Year
Awarded for outstanding accomplishments in training, volunteer work, and mission preparedness
Basic Military Training Honor Graduate
Timeline
Director of Information Technology
Sun City Texas Community Association
06.2020 - Current
Senior IT Engineer
Thrive Mortgage
11.2019 - 06.2022
Systems Administrator
Vintage IT Services
07.2017 - 11.2019
Service Technician
Real Green Pest & Lawn
07.2015 - 07.2017
Certified Technician
Bulwark Exterminating
06.2014 - 06.2015
Communications Officer
Leander Police Department
09.2012 - 09.2013
Certified Technician
Bulwark Exterminating
06.2007 - 09.2012
Staff Supervisor
Sam's Club
09.2006 - 06.2007
Associate of Science - Information Systems Technology
Community College Of The Air Force
Certificate - Ministry
Southwest School of Bible Studies
Network Systems Engineer
Texas Air National Guard
11 2015 - Current
Bachelor of Arts - Information Technology
Texas A&M University - Central Texas
Changed degree plan - Digital Film & Video Production
Art Institute of Austin
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