Professional Summary
Overview
Work History
Education
Skills
Timeline
OSHA Safety Training HIPAA Awareness Training

Gilbert Werema

Courtyard by Marriott
Frisco,TX
26
years of professional experience

Professional hospitality worker with a strong track record in financial accuracy and guest relations. Efficiently managed nightly financial tasks and ensured seamless transitions between shifts. Valued for reliability, adaptability, and collaboration with team members to achieve consistent results.

Work History

Night Auditor

6 Years 2 Months
Courtyard by Marriott | 03.2019 - 05.2025
  • Supervised nightly financial audits, ensuring accuracy and compliance with company policies.
  • Implemented process improvements that streamlined night audit procedures enhancing overall efficiency
  • Ensured compliance with brand standards through meticulous attention to detail during nightly audits
  • Coordinated front desk operations, optimizing guest check-in and check-out processes.
  • Conducted thorough inspections of the property to maintain safety standards and operational readiness
  • Collaborated with management to develop strategies for improving guest satisfaction scores

Uber Eats Driver

2 Years 10 Months
Uber Eats | 05.2016 - 03.2019
  • Delivered food orders efficiently to enhance customer satisfaction.
  • Navigated optimized routes using GPS technology for timely deliveries.
  • Maintained order accuracy by verifying items before delivery.
  • Communicated effectively with customers to address inquiries and concerns.

Night Auditor

4 Years 2 Months
Courtyard by Marriott | 03.1999 - 05.2003
  • Managed nightly financial audits ensuring accuracy of transactions and adherence to hotel policies
  • Reconciled daily revenue reports with cash, credit card, and checks collected during shifts
  • Provided exceptional guest service handling inquiries, concerns, and special requests efficiently
  • Assisted in training new staff on front desk operations and customer service protocols

Education

BBA - General Studies

University of Eastern Africa | Kenya | 08-1985

Master of Science - Business Economics

Alabama A&M University | Normal, AL | 05-1994

Skills

Front desk operations
Problem-solving
HIPAA Compliance
OSHA Compliance
Flexible availability
Multitasking and organization
Financial Reporting
Attention to Detail
Over three years driving
Customer Service
Flexible Scheduling
Strong work ethic

Timeline

Night Auditor

Courtyard by Marriott
03.2019 - 05.2025Read More

Uber Eats Driver

Uber Eats
05.2016 - 03.2019Read More

Night Auditor

Courtyard by Marriott
03.1999 - 05.2003Read More

Alabama A&M University

Master of Science from Business Economics
Read More

University of Eastern Africa

BBA from General Studies
Read More

OSHA Safety Training HIPAA Awareness Training

We always got OSHA training at the hotel and HIPAA training at the university

Gilbert Werema