Professional hospitality worker with a strong track record in financial accuracy and guest relations. Efficiently managed nightly financial tasks and ensured seamless transitions between shifts. Valued for reliability, adaptability, and collaboration with team members to achieve consistent results.
Work History
Night Auditor
6 Years 2 Months
Courtyard by Marriott | 03.2019 - 05.2025
Supervised nightly financial audits, ensuring accuracy and compliance with company policies.
Implemented process improvements that streamlined night audit procedures enhancing overall efficiency
Ensured compliance with brand standards through meticulous attention to detail during nightly audits
Coordinated front desk operations, optimizing guest check-in and check-out processes.
Conducted thorough inspections of the property to maintain safety standards and operational readiness
Collaborated with management to develop strategies for improving guest satisfaction scores
Uber Eats Driver
2 Years 10 Months
Uber Eats | 05.2016 - 03.2019
Delivered food orders efficiently to enhance customer satisfaction.
Navigated optimized routes using GPS technology for timely deliveries.
Maintained order accuracy by verifying items before delivery.
Communicated effectively with customers to address inquiries and concerns.
Night Auditor
4 Years 2 Months
Courtyard by Marriott | 03.1999 - 05.2003
Managed nightly financial audits ensuring accuracy of transactions and adherence to hotel policies
Reconciled daily revenue reports with cash, credit card, and checks collected during shifts
Provided exceptional guest service handling inquiries, concerns, and special requests efficiently
Assisted in training new staff on front desk operations and customer service protocols
Education
BBA - General Studies
University of Eastern Africa | Kenya | 08-1985
Master of Science - Business Economics
Alabama A&M University | Normal, AL | 05-1994
Skills
Front desk operations
Problem-solving
HIPAA Compliance
OSHA Compliance
Flexible availability
Multitasking and organization
Financial Reporting
Attention to Detail
Over three years driving
Customer Service
Flexible Scheduling
Strong work ethic
Timeline
Night Auditor
Courtyard by Marriott
03.2019 - 05.2025Read More
Uber Eats Driver
Uber Eats
05.2016 - 03.2019Read More
Night Auditor
Courtyard by Marriott
03.1999 - 05.2003Read More
Alabama A&M University
Master of Science from Business Economics
Read More
University of Eastern Africa
BBA from General Studies
Read More
OSHA Safety Training HIPAA Awareness Training
We always got OSHA training at the hotel and HIPAA training at the university