Gilberto Alburquerque
Miami
Summary
Dynamic customer service professional with a proven track record at LAZ Parking, excelling in account management and complaint handling. Recognized for enhancing customer satisfaction through effective communication and timely vehicle retrieval. Skilled in payment processing and fostering strong client relationships, contributing to a positive service environment and improved operational efficiency.
Overview
18
18
years of professional experience
Work History
Customer Service Coordinator
LAZ Parking
Manhattan, NY
02.2025 - 02.2026
- Parked and retrieved vehicles efficiently, ensuring optimal organization of parking areas.
- Assisted guests with luggage, providing exceptional customer service to enhance overall experience.
- Monitored vehicle security, promptly reporting any suspicious activity to maintain safety standards.
- Communicated effectively with guests regarding parking procedures and waiting times for vehicles.
- Operated valet management systems to track vehicle locations and streamline service delivery.
- Adapted quickly to changing guest needs and high-pressure situations during peak hours.
- Collaborated with team members to improve workflow and enhance service efficiency.
- Ensured cleanliness and organization of valet area, contributing to positive first impressions for guests.
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
- Maneuvered vehicles into designated areas to maximize parking capacity.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Located and retrieved vehicles quickly to minimize customer wait times.
- Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.
- Developed rapport with repeat customers, remembering names and preferences for personalized service experiences.
- Resolved customer complaints through calm, constructive communication.
- Inspected vehicles to verify condition ahead of customer returns.
Collections and Post Delivery Services Manager
Constructora Bisonó
Dominican Republic
12.2007 - 03.2024
- Developed and implemented strategic collection policies aligning with organizational goals.
- Mentored team members on best practices for account management and customer interactions.
- Analyzed collection data to identify trends, enhancing decision-making processes.
- Facilitated training sessions to enhance staff skills in negotiation and conflict resolution techniques.
- Researched accounts and completed due diligence to resolve collection problems.
- Oversaw daily posting of payments to customer accounts.
- Provided exceptional customer service throughout the collections process, addressing concerns promptly while upholding company values.
- Reduced delinquency rates with proactive account monitoring and timely communication.
- Established strong relationships with customers, fostering open communication channels for effective debt resolution.
- Conducted investigations of customer accounts and payment histories.
- Established key performance indicators to monitor team effectiveness and service outcomes.
- Streamlined communication processes, reducing response times and improving customer interactions.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Education
Marketing Associated - Marketing
Universidad Pedro Henriquez Ureña (UNPHU)
Santo Domingo, Republica Dominicana06-1996
Skills
- Account management
- Documentation skills
- Complaint handling
- Customer focus
- Clerical support
- Quality assurance
- Payment processing
- Retail experience
- Performance monitoring
- Customer service excellence
- Customer service
- Product knowledge
- Sales promotion
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Coordinator
LAZ Parking
02.2025 - 02.2026
Collections and Post Delivery Services Manager
Constructora Bisonó
12.2007 - 03.2024
Marketing Associated - Marketing
Universidad Pedro Henriquez Ureña (UNPHU)