Summary
Overview
Work History
Education
Skills
Timeline
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GILBERTO BETANCOURT

Springfield,MA

Summary

Customer service expert with years of experience on the corporate field, being an asset to multiple companies based on this department; experienced in marketing, works well with different levels of staff and management to maximize sales revenues. Detailed market experience to bolster research, analytical and problem-solving abilities as well as very adaptable. History of cultivating solid relationships with internal and external stakeholders to drive necessary change.

Overview

4
4
years of professional experience

Work History

Regional Banker

Webster Bank
South Windsor, CT
01.2024 - Current
  • Develop financial plans for customers based on their individual needs.
  • Process loan applications and prepare relevant documents for approval.
  • Monitor changes in regulations affecting banks and update policies accordingly.
  • Generated monthly reports detailing performance metrics for senior management review.

Marketing Coordinator

MGM Springfield
Springfield, MA
10.2022 - 01.2024
  • Developed and implemented marketing plans and strategies to boost company visibility.
  • Monitored market trends to identify opportunities for product development or improvement.

Guest Services Representative

MGM Springfield
Springfield, MA
05.2022 - 09.2022
  • Greeted guests and provided information regarding hotel services, amenities, and local attractions.
  • Assisted guests with check-ins and check-outs in a timely manner.
  • Answered incoming calls from guests seeking reservations or general information.

Front Desk Supervisor

Regency Hospital Company LLC
Miami, FL
08.2020 - 12.2020
  • Monitored the front desk staff to ensure proper customer service was provided.
  • Provided support to guests with check-in and check-out procedures.
  • Resolved customer complaints promptly and efficiently.

Education

Associate of Arts - Business Administration Management

Asnuntuck Community College
Enfield, CT
07.2025

High School Diploma -

New College High School
Dominican Republic
06.2021

Skills

  • Planning and Coordinating
  • Customer Service
  • Problem Solving
  • Office Management
  • Staff Management
  • Marketing

Timeline

Regional Banker

Webster Bank
01.2024 - Current

Marketing Coordinator

MGM Springfield
10.2022 - 01.2024

Guest Services Representative

MGM Springfield
05.2022 - 09.2022

Front Desk Supervisor

Regency Hospital Company LLC
08.2020 - 12.2020

Associate of Arts - Business Administration Management

Asnuntuck Community College

High School Diploma -

New College High School

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GILBERTO BETANCOURT