Gilberto Lozada Carrasco
San Antonio,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in multiple industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Military veteran used to working hard and capable of excelling in a team environment.
Overview
5
5
years of professional experience
Work History
Service Advisor
Vara Chevrolet
07.2022 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Service Advisor
Cavalier Ford
04.2022 - 07.2022
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Responded to all customer inquiries thoroughly and professionally.
- Determined customer needs by asking relevant questions and listening actively to responses.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Ensured successful completion of service campaigns and recalls
- Completed RO's using CDK, Oasis and Dealerware
- Successfully sold optional services like fuel treatments and fluid flushes
Porter
Cavalier Ford
01.2022 - 07.2022
- Picked up vehicles from and delivered vehicles to customers as directed by management.
- Kept new and used vehicle lots neat and orderly and moved cars as directed by general manager in accordance with dealership display standards.
- Moved sold vehicles to maximize use of space and keep lot in order.
- Maintained new and used vehicle inventory appearance and performance by cleaning interior and exterior of vehicles, replenishing fluids and replacing batteries.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
Deck Seaman
United States Navy, Boatswain's Mate
08.2020 - 07.2022
- Provided maritime security aboard U.S. Navy Destroyer USS Gonzales DDG 66
- Piloted U.S. Navy Destroyer for a total of 50+ hrs while conducting operations within the atlantic fleet
- Conducted maintenance on various fleet equipment
- Inspected safety equipment and ensured safety standards are in place
- Maintained communications wiring to ensure proper communications to bridge of ship.
- Maintaining flightdeck equipment
- Small boat maintenance/repair
- Small davit (crane) operation and repair
- Conducted flight operations
- Conducted medical drills and training in accordance to U.S. Navy medical standards and practices
- Provided training/instruction for new personnel
Sales Associate
North Park Lexus Of San Antonio
04.2020 - 08.2020
- Ensured buyer has proper insurance coverage for completion of vehicle pickup/delivery
- Answered telephone and email inquiries from potential customers.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Responded to customer enquiries via telephone and email.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
- Maintained compliance with all service, quality, and regulatory standards.
Porter
North Park Lexus Of San Antonio
09.2019 - 04.2020
- Kept new and used vehicle lots neat and orderly and moved cars as directed by general manager in accordance with dealership display standards.
- Completed sweeping, mopping and window-cleaning.
- Communicated with coworkers and managers about completed duties.
- Picked up vehicles from and delivered vehicles to customers as directed by management.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Identified safety issues and addressed with shift supervisor.
Education
High School Diploma -
William J. Brennan High School
05.2019
Skills
- Product Training
- POS Systems and Ordering Platforms
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Customer Service
- Building Customer Trust and Loyalty
- Handling Customer Complaints
- Customer Account Management
- Data Processing
- Quality Control
- Multitasking and Organization
- Upselling Products and Services
- Courteous with Strong Service Mindset
Timeline
Service Advisor
Vara Chevrolet
07.2022 - Current
Service Advisor
Cavalier Ford
04.2022 - 07.2022
Porter
Cavalier Ford
01.2022 - 07.2022
Deck Seaman
United States Navy, Boatswain's Mate
08.2020 - 07.2022
Sales Associate
North Park Lexus Of San Antonio
04.2020 - 08.2020
Porter
North Park Lexus Of San Antonio
09.2019 - 04.2020
High School Diploma -
William J. Brennan High School