Work History
Summary
Education
Skills
Languages
Timeline
Server

Gilberto Sastre Morales

Fort Myers,FL

Work History

Server

Olive Garden
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.

Expo/ Food Runner

Dixie Fish
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Greeted customers and provided outstanding customer service.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
  • Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
  • Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
  • Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
  • Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
  • Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
  • Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.

Food Runner

Sunset Tropical Grill
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.

Summary

Proven to excel in high-pressure dining environments, I enhanced customer satisfaction and streamlined service at Olive Garden by leveraging exceptional customer service and safe food handling skills. My ability to foster team collaboration and manage multiple tasks effectively minimized order errors, contributing to a positive and efficient dining experience.

Education

None -

Cypress Lake High

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Customer service
  • Safe food handling
  • Food running
  • High volume dining
  • Team collaboration
  • Allergy awareness
  • Foreign language proficiency
  • Food safety

Languages

Spanish
Native or Bilingual

Timeline

Server

Olive Garden

Expo/ Food Runner

Dixie Fish

Food Runner

Sunset Tropical Grill

None -

Cypress Lake High
Gilberto Sastre Morales