Gilberto Vasquez
New Haven,CT
Summary
Multi-talented Bank Teller II who is consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Creative problem-solver capable of helping customers with various needs and support assisting customers when complex issues that come up .
Overview
6
6
years of professional experience
Work History
Shift Lead Supervisor
Panera Bread
New Haven, CT
08.2016 - 02.2020
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Trained new team members, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Trained new hires to fulfill various roles
Shift Lead Supervisor
IH Services Inc.
New Haven, CT
11.2019 - 07.2020
- Analyzed and identified equipment failure root causes and initiated correction actions.
- Supervised daily operations, including employee performance, preventive maintenance and safety.
Case Manager
Sierra Work Release
New Haven , CT
06.2020 - 04.2021
- Identified service gaps and located needed resources for individuals, including housing, work placement and other support.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Bank Teller
TD Bank
New Haven, CT
05.2021 - Current
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Educated customers on use of banking website and mobile apps.
- Assisted customers with compromised debit cards and issued new credentials.
Education
High School Diploma -
Amistad High School
New Haven, CT2018
Still Attending - Criminal Justice
Gateway Community College
New Haven, CT08.2021
Skills
- Problem-solving skills
- Multi-tasking strength
- Communication skills
- Customer assistance
- Identification checks
- Register Experience
Timeline
Bank Teller
TD Bank
05.2021 - Current
Case Manager
Sierra Work Release
06.2020 - 04.2021
Shift Lead Supervisor
IH Services Inc.
11.2019 - 07.2020
Shift Lead Supervisor
Panera Bread
08.2016 - 02.2020
High School Diploma -
Amistad High School
Still Attending - Criminal Justice
Gateway Community College