Gilcania Maria

• Executed daily inbound and outbound calls to engage over 85 active clients, completing brief intakes and updating service needs.
• Educated patients on behavioral health and social service resources to enhance coordinated care planning.
• Conducted short intake assessments to capture demographic, eligibility, and clinical data, updating client information in EHR in real time.
• Tracked call outcomes and service linkages while meeting weekly outreach targets with high accuracy.
• Maintained empathetic communication with patients managing chronic conditions, reinforcing trust and adherence to treatment plans.
• Ensured HIPAA-compliant documentation to safeguard confidentiality across digital platforms.
• Collaborated with clinicians, therapists, and case managers during virtual meetings to address scheduling and coordination challenges.

Managed high-volume communication with 100+ clients, landlords, and partner agencies, ensuring prompt issue resolution.

• Conducted comprehensive intake interviews and accurately entered client data into internal CRM systems.
• Scheduled appointments, case reviews, workshops, and housing interviews to align resources effectively.
• Created and facilitated bilingual workshops to enhance housing navigation skills; tracked attendance and outcomes.
• Performed ongoing outreach to identify housing resources while maintaining an updated resource database.
• Documented all interactions, assessments, and follow-ups consistently, adhering to compliance standards.
• Established strong rapport with vulnerable individuals, providing compassionate guidance through housing programs.

• Acted as initial contact for clients, delivering exceptional service and addressing numerous inquiries.
• Conducted document intake while maintaining electronic and physical filing systems for efficient access.
• Assisted clients with immigration applications and tax documentation, ensuring accuracy and clarity.
• Performed Spanish–English translation of documents for official submission to USCIS.
• Supported operations by scheduling client meetings and organizing case files with strict confidentiality.