Hi, I’m
JOHANNA HERNANDEZ
Queens,NY
Summary
Compassionate Case Manager experienced in high-pressure environments. Proactive and resourceful with strong knowledge of community resources. Hardworking and dedicated to achieving desired case outcomes. Strong communicator with passion for helping others.
Overview
3
years of professional experience
2
Certification
Work History
New York Psychotherapy and Counseling Center
Case Manager
01.2024 - Current
Job overview
- Maintain a caseload of 90 adult/geriatric clients while ensuring accurate documentation of encounters, compliance with regulations and confidentiality requirements.
- Conduct initial and yearly comprehensive assessments analyze the clients' situation, identify issues, goals, and necessary interventions.
- Educate clients on available programs, benefits, and services, as well as collaborate with other agencies and healthcare professionals to provide useful opportunities to clients.
- Provide crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contribute to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
I'RAISE Girls & Boys International Corp.
Case Management Intern
08.2023 - 02.2024
Job overview
- Manage a caseload of 20 youth clients and their families to ensure effective implementation of services
- Monitor progress notes, case intakes and other documentation within organization's data systems
- Supervise a team of mentors, tutors and coaches, and oversee sessions.
- Supported agency initiatives through participation in special projects or events, demonstrating commitment to the organization''s mission and values.
Adelphi University
Residential Life & Housing Office Assistant
10.2021 - 12.2023
Job overview
- Provided timely customer service and help-desk support to students and parents with academic, personal, and social concerns
- Coordinated with other departments to promote diversity and inclusion and provide accommodations to students with disabilities.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
Education
Adelphi University, Garden City, NY
Bachelor of Arts from Psychology
12.2023
University Overview
- Clubs: Psychology Club, Mentoring Future Psychologists, Black Students United, Latino Student Association
- Minor: Gender Studies
- GPA: 3.9
Skills
- Data Management (ie, Starrez, SPSS, IMA, and RMA/Foothold)
- Technological Proficiency (ie, Google Workspace and Microsoft Office)
- Administrative Support
- Customer Relations
- Cultural Sensitivity & Diversity Awareness
- Team Collaboration
- Conflict Resolution
- Community Resources
Certification
- Mental Health First Aid Certificate (MHFA), 08/01/23
- NYSOCFS Mandated Reporter Training Certificate, 08/01/23
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Case Manager
New York Psychotherapy and Counseling Center
01.2024 - Current
Case Management Intern
I'RAISE Girls & Boys International Corp.
08.2023 - 02.2024
Residential Life & Housing Office Assistant
Adelphi University
10.2021 - 12.2023
- Mental Health First Aid Certificate (MHFA), 08/01/23
- NYSOCFS Mandated Reporter Training Certificate, 08/01/23
Adelphi University
Bachelor of Arts from Psychology
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