Gilchrist Juanico
Batavia,IL
Summary
Driven Automotive Sales and Bank Financing professional with over 5 years of combined experience, excelling in revenue growth and customer satisfaction. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
11
11
years of professional experience
Work History
SALES CONSULTANT
Muller’s Woodfield Acura
Hoffman Estates, IL
08.2023 - Current
- Surpassed 2023 sales goal by 10%; Salesperson of the Month for multiple months; Highest Revenue for the Month in April 2024; Highest Sales in Units of the Month for 2023 November, 2024 February, May & June
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
- Created detailed sales presentations to communicate product features and market data.
- Increased profitability and pipeline development by leveraging multiple sales strategies and distribution channels.
PERSONAL BANKER
Fifth Third Bank
Geneva, IL and Boca Raton
01.2019 - 08.2023
- Number 1 in Revenue Goal for the whole Fifth Third Bank Peer Group in 2022; Consistent Above Expectation Rating in Customer Service
- Resolved client concerns promptly and efficiently. of client accounts, provide financial advice, discover borrowing needs of clients, teller transaction, audit, and balancing support
- Collaborate with business partners, maintenance of client accounts, provide financial advice, discover borrowing needs of clients, teller transaction, audit, and balancing support
- Resolve client concerns promptly and efficiently.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
SALES ASSOCIATE
McGrath Acura
Westmont, IL
01.2018 - 01.2019
- Surpassed annual sales goal by 10%.
- Salesperson of the Month, Highest Gross of the Month, Highest Customer Service of the Month
- Generate new sales leads to achieve and exceed monthly sales goals
- Assist customers and provide all vehicle and services information
- Assess customer needs and utilize suggestive selling techniques to drive sales
- Engage with customers to build rapport and loyalty.
SERVICE MANAGER
Chipotle
Geneva, IL
01.2014 - 01.2018
- Promoted from Team Member
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Increased customer satisfaction from 85% to 98% and realized 100% on-time delivery of products.
Education
BACHELOR OF SCIENCE IN BUSINESS -
Centro Escolar University
2013
Skills
- Trade show representation
- Customer Relationship Management
Timeline
SALES CONSULTANT
Muller’s Woodfield Acura
08.2023 - Current
PERSONAL BANKER
Fifth Third Bank
01.2019 - 08.2023
SALES ASSOCIATE
McGrath Acura
01.2018 - 01.2019
SERVICE MANAGER
Chipotle
01.2014 - 01.2018
BACHELOR OF SCIENCE IN BUSINESS -
Centro Escolar University