Gilda Solis
Porter,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with an outgoing, positive demeanor and proven skills in establishing client rapports. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
City of Houston Municipal Court
10.2016 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Completed data entry tasks with accuracy and efficiency into court database.
- Provided assistance to attorneys and court personnel in courtroom.
- Processed financial transactions for fines, fees, and other court-related costs accurately and efficiently.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained organized filing systems for easy retrieval of case files and supporting documentation.
Dispatch Manager/Reservation Agent
Regent Limo, Inc
08.2014 - 09.2016
- Directed activities related to dispatching, routing, and tracking fleet vehicles
- Prepared work schedules to maximize coverage
- Monitored traffic and weather conditions and alerted drivers of potential issues
- Responded to customer requests with information on availability and status updates
- Managed online and over the phone booking inquires and assisted guests and travel partners with questions throughout the entire booking cycle
- Maintained up to date client records
- Confirmed reservations daily to ensure we had accurate information and updated any changes according to the clients’ needs.
General Manager
JOC Houston Airpark, LLC
06.2012 - 08.2014
- Directed staff of 40 employees
- Interviewed, hired, and trained employees
- Investigated and resolved customer inquiries and complaints in a timely manner
- Provided instruction, coaching, and motivation to all employees during the shift
- Maintained payroll information by calculating, collecting, and entering data
- Deposit daily revenue and managed bank accounts and budget expenses.
Education
MBA - Business Administration
Sam Houston State University
Huntsville, TX12.2024
BBA - Business Management
Sam Houston State University
Huntsville, TX05.2023
Associate of Applied Science - Business Administration And Human Resources
Lone Star College
Kingwood, TX12.2019
Skills
- Friendly, Positive Attitude
- Organized and motivated
- Problem-solving abilities
- Critical Thinking
- Customer Service
- Fluent Bilingualism
- Teamwork and Collaboration
- Time Management
- Flexible and Adaptable
- Multitasking
References
Letters of Recommendation upon request
Certification
- Business Operations Training
- Human Resource Speciality Track
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
City of Houston Municipal Court
10.2016 - Current
Dispatch Manager/Reservation Agent
Regent Limo, Inc
08.2014 - 09.2016
General Manager
JOC Houston Airpark, LLC
06.2012 - 08.2014
MBA - Business Administration
Sam Houston State University
BBA - Business Management
Sam Houston State University
Associate of Applied Science - Business Administration And Human Resources
Lone Star College
- Business Operations Training
- Human Resource Speciality Track
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