Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gilendi Aviles

Springfield,MA

Summary

Responsible and reliable professional with strong communication skills, and a passion for delivering excellent customer service. Skilled at understanding and addressing customer needs while creating positive experiences. Known for being approachable, adaptable, and highly organized, with strong time-management skills. Excited to bring dedication, a friendly attitude, and a willingness to learn and grow while contributing to the success of the team.

Overview

3
3
years of professional experience

Work History

Store Manager

Madrag and 10 Spot
Springfield, MA
11.2024 - Current
  • Managed daily store operations and oversaw staff schedules, ensuring smooth workflows.
  • Maintain accurate records and inventory, similar to front desk office documentation.
  • Provide high-quality customer service, resolving concerns quickly and professionally.
  • Lead the team meeting and enforce company standards, supporting organizational goals.

Supervisor

Madrag and 10 Spot
Springfield , MA
03.2023 - 11.2024
  • Trained and mentored new staff on policies and customer service best practices.
  • Assisted with scheduling and daily operations, ensuring continuity when management was unavailable.
  • Support promotional strategies to improve client experience and encourage return visits.

Sales Associate

Madrag and 10 Spot
Springfield , MA
08.2022 - 03.2023
  • Assisted customers with product selection, building rapport, and trust.
  • Educated customers about loyalty programs (similar to explaining office policies or procedures).
  • Processed transactions, returns, and exchanges with accuracy (transferable to billing and insurance tasks).

Education

High School Diploma -

Roger L. Putnam Vocational Technical Academy
Springfield Ma
05-2021

Skills

  • Customer communication and phone etiquette
  • Appointments scheduling and calendar coordination
  • Team leadership, motivation, and coaching
  • Customer service excellence and conflict resolution
  • Problem solving and multitasking in a fast-paced environment
  • Basic computer skills (transferable to dental software)

Timeline

Store Manager

Madrag and 10 Spot
11.2024 - Current

Supervisor

Madrag and 10 Spot
03.2023 - 11.2024

Sales Associate

Madrag and 10 Spot
08.2022 - 03.2023

High School Diploma -

Roger L. Putnam Vocational Technical Academy

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