GILES JOHN V. TUAZON
Administrative Management
Glendora,NJ
Summary
Experienced Process Supervisor with a passion for identifying and coordinating process improvement initiatives that incorporate best practices and standard operating procedures. Seeking to challenge my skills to increase value in one of the world's most competitive companies while recreating and developing a team of reliable, data-driven, and empathetic peers.
Overview
4
4
years of professional experience
Work History
Supervisor/Process Assistant
Amazon
West Deptford, NJ
07.2021 - Current
- Performed high level deep diving to implement “best practices” ensuring greater quality control, efficiency, and improving regionally tracked KPIs
- Direct supervision of 50-80 associates accounting for performance, engagement, and retention; Daily interaction with 200-300 associates depending on current onboarding totals
- Most consistent/top performing field for productivity and quality within shift, and consistently 1st/2nd within whole department across all shifts even through onboarding periods
- Assisted and led/innovated multiple projects lessening idle time, increasing productivity, and most importantly increase employee retention/reduce turnover
- Onboarded majority of new Area Managers to become process experts due to ability to effectively mentor without sacrificing employee experience and engagement
- Created/proposed currently adopted Standard Work processes for PAs such as “Standard Work checklist” on current shift and “False Pick Short Audit” that was adopted by all 4 shifts in PCF.
Process Guide
11.2020 - 07.2021
- PG – Took full ownership of a whole field in replacement of PA
- Trained in 1 week
- Innovated and implemented new Standard Work throughout Peak 2020 to reduce ToT and maintain stable WIP
- Created & improved a culture of competition and high productivity within the field and amongst other PAs through training and motivation.
Team Member/FC Associate
Amazon
West Deptford, NJ
07.2020 - 07.2021
- Top Pick Ambassador with 100% retention Week 1 trained NH
- Fast-UP certified Area Floor Monitor, troubleshooting Kiva Robots to allow operations to commence in the Robotics facility
- Top PCF performer for productivity/quality starting on 2nd week and elevated to PG within 4 months due to management and customer service excellence.
Senior Corporate Trainer
S7EP 7
Jersey City, NJ
03.2019 - 06.2020
- Maintain client relations with Fortune 500 companies
- Manage and train teams of individuals in CX acquisition and marketing philosophy
- Safeguard office atmosphere to maintain high levels of employee morale and efficiency
- Identify standard work through sales analytics and implement through coaching
- Plan and lead sales road trips to high value territories to meet crucial sales deadlines and promotion criteria
Education
BS - Agribusiness Economics
University of the Philippines
BS - Business Management
New Jersey City University
Skills
Fast learnerundefined
Timeline
Supervisor/Process Assistant
Amazon
07.2021 - Current
Process Guide
11.2020 - 07.2021
Team Member/FC Associate
Amazon
07.2020 - 07.2021
Senior Corporate Trainer
S7EP 7
03.2019 - 06.2020
BS - Agribusiness Economics
University of the Philippines
BS - Business Management
New Jersey City University
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