INDIA LAMBERT

Jefferson,GA

Summary

Driven operations leader with experience in Amazon warehouse operations, team supervision, and process optimization, seeking to leverage a strong understanding of Amazon inner workings to drive operational excellence, develop high-performing teams, and implement data-driven improvements that increase efficiency, safety, and quality while supporting business goals.

Overview

years of professional experience

Work History

Process Assistant – MGE5

AMAZON

Jefferson, GA

03.2022 - Current

Operational Flow & Metric Ownership: Leads teams of 20–40 associates by setting high-performance expectations and implementing strategies to overcome constraints.
Inbound/Outbound Optimization: Serves as the primary subject matter expert in both incoming and outgoing route optimization and flow control using FMC and Vista.
Problem Solve & Quality Assurance: Manages Problem Solve workflows to ensure associates are processing units correctly with all necessary labels and supplies, maintaining high process integrity.
Infrastructure Improvement: Led multiple floor remapping and relocation projects, specifically optimizing "Smalls" locations and deep-diving into layout efficiency.
Barrier Removal: Proactively identifies operational bottlenecks using Fast Start and Lookout; ensures associates have all required resources to minimize downtime.
Deep Dive & Defect Reduction: Collaborated with Operations Managers to reduce late defects in inbound loads by 15% through data-driven root cause analysis.
Safety & Coaching: Promotes and enforces safety policies through consistent coaching, maintaining a record of zero injuries in work area over 18 weeks.
Leadership Development: Trained and mentored new Process Assistants and Area Managers, strengthening leadership across teams.
Identified and resolved process issues to drive optimal workflow and business growth.

Store Front Manager

ROSS DRESS FOR LESS

Carbondale, IL

01.2019 - 01.2020

Operational Efficiency: Managed peak-hour operations by optimizing staff placement, reducing wait times by 50%.
Team Supervision: Supervised and trained new cashiers on company policies and cash handling procedures.
Monitored cash handling procedures to minimize discrepancies and enhance financial accuracy.
Developed staff schedules to optimize coverage during peak shopping hours effectively.
Managed employee break rotations efficiently, ensuring seamless operations at all times.
Trained and mentored front-end team members, resulting in increased productivity and job satisfaction.
Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

CASHIER & INVENTORY ASSOCIATE

Doninique Clothing & Accessories

Marion, IL

05.2017 - 07.2018

Process customer transactions accurately using the point-of-sale system and cash register.
Provide exceptional customer service by addressing inquiries and resolving issues promptly.
Maintain a clean and organized checkout area to enhance the shopping experience.
Enhanced team performance by training new cashiers on best practices and procedures.
Greeted customers entering store and responded promptly to customer needs.
Worked flexible schedule and extra shifts to meet business needs.

Education

High School Diploma -

Marion High School