Gilfred Cariaso
Katy,TX
Summary
Results-oriented professional with a proven track record in award-winning quality assurance. Strong leadership abilities and team-oriented management skills foster an environment of collaboration and excellence. Expertise in motivational practices drives peak performance among team members, sustaining growth momentum. A high level of professionalism ensures adaptability to diverse situations, enhancing overall organizational success.
Overview
20
20
years of professional experience
Work History
Merchandising Assistant Store Manager
Home Depot
Houston, TX
06.2023 - Current
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Managed opening and closing procedures to stay current with company standards.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain company objectives.
- Analyzed company feedback and implemented strategies to improve customer experience.
- Assisted in the mitigation of shrink by following company guidelines to protect company assets and monitor inventory.
- Provided administrative support to ensure efficient operations and workflow management.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Streamlined communication between departments to enhance collaboration and operational efficiency.
Night Operations Manager
Home Depot
Houston, TX
11.2021 - 06.2023
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed hiring and training process.
- Facilitated the E2E process from start to finish and maintained overhead organization.
- Maintained detailed and consistent communication with Management team.
- Delivered results with In Stock driving Side Kick execution and Pack Down Process.
- Observed each associates individual strengths and initiated mentoring program to improve areas of weakness.
Specialty Assistant Store Manager
Home Depot
Houston, TX
10.2017 - 11.2021
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction and sales.
- Established performance goals for associates and provided feedback on methods for reaching milestones.
- Interviewed ,hired, and trained associates equipping them with resources to comply to company standards.
Merchandising Assistant Store Manager
Home Depot
Houston, TX
03.2013 - 10.2017
- Cultivated strong relationships with vendors to maintain and improve levels of customer service.
- Coached, taught, and trained associates to better serve our customers and to comply with company standards.
- Assessed areas of concern and developed improvement plans.
- Monitored inventory levels avoided shortages by shrink mitigation and timely replenishment of stock.
- Mitigated shrink by physical security of assets and inventory accuracy control.
Department Supervisor
Home Depot
Houston, TX
01.2010 - 03.2013
- Motivated associates to consistently deliver positive selling and working behaviors to drive in stock and sales.
- Established team priorities, maintained schedules, and evaluated performance.
- Implemented useful inventory management strategies to drive incremental sales and reduce shrink.
Department Manager
Lowe's Home Improvement
Houston, TX
11.2005 - 12.2009
- Directed and supervised associates in engaged sales, inventory stocking, and ensuring customer's needs were met.
- Provided customer service by greeting and assisting customers, responding to customer concerns and inquiries.
- Monitored sales activities to ensure goals were met, customer received satisfactory service and team were properly trained.
Education
High School Diploma -
Kostka High School
Manila, Phillippines05-2001
Skills
- Visual merchandising expertise
- Staff training and development
- Merchandise planning
- Retail operations management
- Store leadership
- Teamwork and collaboration
Timeline
Merchandising Assistant Store Manager
Home Depot
06.2023 - Current
Night Operations Manager
Home Depot
11.2021 - 06.2023
Specialty Assistant Store Manager
Home Depot
10.2017 - 11.2021
Merchandising Assistant Store Manager
Home Depot
03.2013 - 10.2017
Department Supervisor
Home Depot
01.2010 - 03.2013
Department Manager
Lowe's Home Improvement
11.2005 - 12.2009
High School Diploma -
Kostka High School