Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Gilles Laterreur

Plainville

Summary

Dynamic and results-driven professional with extensive experience in customer service at Agway. Proven ability to enhance customer satisfaction through excellent people skills and effective teamwork. Skilled in cash management and problem-solving, consistently achieving sales goals while maintaining a visually appealing store environment. Adaptable and goal-oriented, thriving in fast-paced settings.

Overview

7
7
years of professional experience

Work History

Sales Associate

Agway
08.2024 - 06.2025
  • Maintained knowledge of current promotions and sales to inform customer decisions.
  • Operated point-of-sale systems efficiently to process transactions accurately.
  • Collaborated with team members to ensure optimal store appearance and product placement.
  • Adapted quickly to changing environments and customer needs during peak hours.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Customer Service Representative

Big Y Supermarket
03.2022 - 07.2024
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Food Service Associate

Dunkin' Donuts
10.2018 - 03.2022
  • Prepared and served food and beverages efficiently in fast-paced environment.
  • Maintained cleanliness and organization of dining area to enhance customer experience.
  • Operated cash register, accurately processing transactions and handling cash management.
  • Trained new employees on food preparation standards and safety protocols.
  • Adhered to health and safety regulations, ensuring compliance in all food handling tasks.

Maintenance Crew Member

Best Fitness
02.2019 - 08.2021
  • Conducted routine inspections of fitness equipment to ensure functionality and safety standards.
  • Assisted in troubleshooting mechanical issues, minimizing downtime for gym members.
  • Collaborated with team members to maintain cleanliness and organization throughout facility.
  • Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.

Education

HVAC/R

Roger L Putnam
Springfield, MA
06.2017

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Excellent people skills
  • Goal oriented

Affiliations

Teamed with trueshot media for photography and account management. Majority in charge of running advertisements and keeping the social media active. Been doing photography and advertising for 5 years and looking to delve more into this field

Timeline

Sales Associate

Agway
08.2024 - 06.2025

Customer Service Representative

Big Y Supermarket
03.2022 - 07.2024

Maintenance Crew Member

Best Fitness
02.2019 - 08.2021

Food Service Associate

Dunkin' Donuts
10.2018 - 03.2022

HVAC/R

Roger L Putnam

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