Gilles Nziengui
Summary
- To secure and obtain a challenging and rewarding position that will allow me to utilize my skills, qualifications and abilities; in a position where hard work and dedication is valued. Where I can establish a position in a successful organization.
- Interpersonal Communicator: Good presentation skills; possessing the ability to communicate to diverse audiences. Bi-lingual; English and French
- Goal-Oriented Achiever and Team player
- Extensive customer service experience and sales experience
- Excellent organizational and time management skills
- Completes tasks and responsibilities effectively and efficiently
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
13
13
years of professional experience
Work History
Patient Accesses Admission
Houston Methodist
Houston, TX
06.2022 - Current
- Obtains and records accurately demographic and insurance information on patients by interviewing patients, family members and physicians
- Assembled registration paperwork and placed identification bands on patient.
- Stayed current on community-based resources and services useful to patients.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Ensures that the correct insurance plan codes are utilized for the billing process
- Explains the consent forms, obtains signatures on the forms and responds to any questions in a professional manner
- Contributes to departmental and hospital patient experience
- Proactively seeks solutions to address patient issues and concerns
- Alerts management in a timely manner to any unusual and/or difficult situations impacting the level of service.
Patient Accesses Admission
Texas Children’s hospital
Houston, TX
08.2015 - Current
- Assist with incoming calls and scheduling as needed and in accordance with department
- Informs management of potential opportunities and/or issues
- Provides customer service support for staff, patients/families, and clinics
- Financially secures a patient account to maximize Physician and Hospital reimbursement in a customer service oriented fashion
- Handles incoming calls for appointments from patients, internal staff and physicians in a courteous, professional and timely manner
- Provides customer service to internal and external customers.
Patient Escort
Texas Children’s Hospital
Houston, TX
02.2014 - 01.2015
- Escorting patients to different modalities in and out of the facility
- Providing support to the patient’s and family members to ensure that all patients and service objectives are met
- Pushing, pulling, lifting, and providing support with patient transfers.
- Assisted patients with entering and exiting vehicles, and transferring from or to wheelchairs or stretchers.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Accompanied ambulatory patients to different departments within the hospital facility.
Athletics Events Coordinator
Mid-Continent University
Mayfield, KY
08.2010 - 05.2012
- Assisted department with event planning and coordination
- Initiated, coordinated and participated in efforts to publicize event.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
Education
Bachelor of Science in Accounting -
University of Houston Downtown
12.2016
Skills
- Pre-Admission Requests
- Quality Assurance
- Registration and Admissions
- Scheduling Diagnostic Procedures
- Insurance Verification
- Registration Management
- Appointment Scheduling
- Multitasking and Organization
- Bilingual: French Fluency
Timeline
Patient Accesses Admission
Houston Methodist
06.2022 - Current
Patient Accesses Admission
Texas Children’s hospital
08.2015 - Current
Patient Escort
Texas Children’s Hospital
02.2014 - 01.2015
Athletics Events Coordinator
Mid-Continent University
08.2010 - 05.2012
Bachelor of Science in Accounting -
University of Houston Downtown
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