Summary
Overview
Work History
Education
Timeline
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Gillian Carter

Tampa,FL

Summary

Motivated Account Manager with a proven track record at RLS, adept in strategic planning and lead development, who amplified PET sales through expert relationship-building and market insight. Proven success in improving efficiency, customer satisfaction, and account retention.

Overview

3
3
years of professional experience

Work History

Regional Account Manager

RLS Radiopharmacies
Tampa, FL
07.2024 - Current
  • Building and maintaining strong relationships with clients across the region to understand their unique needs and provide tailored solutions.
  • Coordinating with internal teams to ensure timely delivery and compliance with industry regulations.
  • Identifying and pursuing new business opportunities to drive growth and expand market presence.
  • Providing exceptional customer service and technical support to address any concerns or challenges.
  • Staying current with industry trends and advancements to better serve clients and enhance service offerings.

PET Oncology Account Manager

RLS Radiopharmacies
Tampa, FL
01.2023 - 07.2024
  • Established a portfolio of PET accounts, cultivating its evolution from inception to profitability and sustained success over one year
  • Built and maintain strong relationships with hospitals, clinics, imaging centers, and nuclear medicine departments in the Southeast region
  • Educated clients on the benefits, applications, and proper usage of Ga68 and Cu64 products for PET imaging
  • Monitored the market trends, competition, and emerging technologies in nuclear medicine
  • Achieved sales targets and revenue goals each quarter
  • Collaborated with internal departments like marketing, product development, and customer service to ensure a coordinated approach in meeting client needs and addressing any issues
  • Sought feedback from clients to gauge satisfaction levels and identify areas for improvement.

Customer Service Coordinator

Abbott Labs
Gainesville, FL
05.2021 - 11.2022
  • Coordinated, scheduled, and implemented activities for the LVAD Patient Call Team by following up on transactions to ensure department standards are observed
  • Generated and updated procedures to document workflow and handle special projects, including updated standard operating procedures and territory realignment
  • Developed and maintained a customer-focused culture both within and outside the customer service department
  • Worked closely with other Abbott teams to ensure priorities and exceptions are clearly understood
  • Managed call queue metrics, contributing to increasing order percentage 19% in 2021.

Education

Bachelor of Science (B.S.) in Psychology -

University of Florida
Gainesville, FL, US
05.2021

Timeline

Regional Account Manager

RLS Radiopharmacies
07.2024 - Current

PET Oncology Account Manager

RLS Radiopharmacies
01.2023 - 07.2024

Customer Service Coordinator

Abbott Labs
05.2021 - 11.2022

Bachelor of Science (B.S.) in Psychology -

University of Florida

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