Gillian Cyze
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
6
6
years of professional experience
Work History
Phlebotomist
American Red Cross
11.2024 - Current
- Collected whole blood, red cells, and platelet donations, ensuring compliance with federal safety and regulatory protocols to protect donor health.
- Conducted physical exams and health history screenings to verify donation eligibility, upholding safety standards and promoting donor confidence.
- Provided exceptional customer service, improving donor experience and creating a welcoming atmosphere.
Patient Access Representative
Trinity Health Hospital
07.2023 - 10.2024
- Registered patients using EPIC, verifying commercial insurance, Medicare, and Medicaid to ensure accurate patient information and coverage verification.
- Greeted and assisted patients during check-in for lab, radiology, and ER visits, promoting smooth patient flow and reducing wait times.
- Collected co-pays in cash or credit card, streamlining payment process and improving patient satisfaction.
- Earned Team Player Award for commitment to quality patient care and improving overall patient experience.
Health Screener
Maxim Healthcare
05.2022 - 04.2023
- Conducted nasal swabs for rapid antigen and PCR tests, ensuring patient comfort and safety.
- Registered patients for nasal swab Covid-19 tests, maintaining accurate documentation and facilitating efficient processing.
- Read, interpret and log results of each test into an online results system.
- Coordinated in-person and curbside patient registration and processing, enhancing patient experience and workflow efficiency.
Medical Records Specialist
Optum
01.2022 - 04.2022
- Conducted EMR searches for patient verification, confirming medical record accuracy.
- Verified and retrieved medical data, enhancing clinical decision-making accuracy for physicians and patients.
- Sorted and indexed hospital documents, ensuring HIPAA compliance and safeguarding patient record accessibility.
- Converted paper records into digital files, categorizing them for streamlined access and retrieval.
Phlebotomy Technician
American Red Cross
08.2020 - 12.2021
- Registered blood donors and conducted physical exams to confirm eligibility, ensuring compliance with donation standards.
- Collected blood donations and samples through venipuncture, ensuring donor comfort and safety.
- Transported blood donations and samples to processing lab, adhering to handling protocols to preserve sample integrity.
- Use EMR system to identify donors, verify donation and generate appropriate labels.
Medical Sales Representative
Exact Sciences
11.2019 - 05.2020
- Engaged new and existing clients in designated region to promote Cologuard, raising patient awareness in target demographic.
- Cultivated strong relationships with healthcare professionals and decision-makers to support product advocacy.
- Advised physicians on effective product usage, enhancing patient compliance for colorectal cancer screening.
- Collaborated with field counterparts to strengthen outreach efforts and amplify regional impact.
Education
Bachelor of Arts - Psychology
University of Illinois Chicago
Chicago, IL01-2019
Skills
- Medical terminology
- Epic EMR proficiency
- HIPAA compliance
- Patient registration
- Medical records management
- Customer service
Timeline
Phlebotomist
American Red Cross
11.2024 - Current
Patient Access Representative
Trinity Health Hospital
07.2023 - 10.2024
Health Screener
Maxim Healthcare
05.2022 - 04.2023
Medical Records Specialist
Optum
01.2022 - 04.2022
Phlebotomy Technician
American Red Cross
08.2020 - 12.2021
Medical Sales Representative
Exact Sciences
11.2019 - 05.2020
Bachelor of Arts - Psychology
University of Illinois Chicago