Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gillian Gartner

Spring Grove,PA

Summary

Adept at juggling multiple tasks, I enhanced guest satisfaction at Olive Garden by delivering exceptional service and fostering warm relationships. As York MMA Academy's owner, I significantly improved business operations and client engagement. My strong work ethic and excellent communication skills drive success, making me a reliable asset in any team-oriented environment.

Overview

2025
2025
years of professional experience

Work History

Server

Olive Garden Restaurant
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Owner and Coach

York MMA Academy
York, Pa
08.2022 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
  • Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
  • Developed strong relationships with students'' families to encourage support and involvement in their athletic growth.
  • Enhanced team performance by developing and implementing effective coaching strategies.
  • Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
  • Boosted students confidence through personalized training sessions and continuous feedback.

Service Professional

Olive Garden Restaurant
Lancaster
06.2018 - 06.2018
  • Displayed excellent time management skills by consistently completing tasks within deadline constraints while maintaining high-quality standards.
  • Managed high-volume workloads while maintaining a strong focus on client satisfaction.
  • Supported cross-functional teams in achieving shared objectives related to service excellence and client satisfaction goals.
  • Demonstrated commitment to professional development by actively participating in trainings, workshops, or seminars relevant to my field.
  • Developed strong relationships with clients, leading to repeat business and referrals.
  • Collaborated with team members to deliver exceptional customer experiences.
  • Generated positive feedback from clients through effective problem-solving skills and empathetic communication techniques.
  • Delivered exceptional results under pressure by prioritizing tasks according to urgency and importance.

Tattooist and Management

Kingdom Ink Tattoo
Lititz, PA
09.2013 - 05.2017

Guided clients in developing aesthetically pleasing designs that met their expectations.

Manages client interactions.

Maintained cleanliness standards by scrubbing and disinfecting tubes.

-held consultations with clients

Education

Diploma -

Warwick High School
Lititz, PA
06.2015

Skills

  • Strong work ethic
  • Exceptional customer service
  • Guest engagement
  • Hospitality service expertise
  • Customer service
  • Cleanliness standards
  • Quality control
  • Guest relations management
  • Relationship management
  • Multitasking and organization
  • Calm demeanor
  • Team player
  • Reliable and responsible
  • Warm and friendly
  • Adaptable and flexible
  • Multitasking
  • Team leadership
  • Problem-solving
  • Cool under pressure
  • Excellent communication

Timeline

Owner and Coach

York MMA Academy
08.2022 - Current

Service Professional

Olive Garden Restaurant
06.2018 - 06.2018

Tattooist and Management

Kingdom Ink Tattoo
09.2013 - 05.2017

Server

Olive Garden Restaurant

Diploma -

Warwick High School
Gillian Gartner