Gillian Hays
Pittsburgh,PA
Summary
I am an enthusiastic, experienced, well-rounded individual whose current career focus is to gather real world experience that will aide me in seeking an entry-level clerical, or customer service oriented job.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Early Education Teacher
Kindercare Learning Centers
Plum, PA
11.2021 - Current
- Teach a classroom of children a month-by-month curriculum, while continuously adapting to meet the individual needs of each child
- Form strong relationships with families through pickup and drop off, & all app communication, while maintaining a professional and helpful level of customer service
- Regularly update classroom “boards” with photos of children, artwork/ photographic evidence of each child’s participation in activities, & evidence of learning with recorded learning standards
- Help store, label, and organize everything in the classroom including children’s private property, classroom supplies, toys, art supplies, office supplies, and paperwork
- Complete daily and weekly paperwork
- Maintain portfolios of each child’s extensive learning progress on a seasonal basis
- Regularly complete developmental assessments of all children
- Work directly with behavioral therapists, completing all extra reports, and going above and beyond with day-to-day tasks to meet the needs of children that may need extra help
- Conduct orientation for newly enrolled children
- Arrange & execute parent/teacher conferences
- Communicate with families continuously throughout each day via the app (photo uploads, meal entries, supplies requests, sleep records, daily summary of all activities and lessons)
- Work efficiently as a team with a coteacher
- Complete legal documents regarding child supervision, child attendance, and all incident reports
- Maintain a clean and fully stocked classroom
Assistant Manager/ Acting Store Manager
Claire’s
Tarentum, PA
06.2019 - 11.2020
- Regularly use sales tactics to upsell customers’ on their piercing desires
- Use the cash register to complete customer purchases
- Pierce Ears, & thoroughly taught hygienic cleaning and sanitation
- Handle cash, checks, debit/credit cards & maintained accurate cash drawer per shift
- Manage all employees on shift
- Put out all shipping orders onto the display floor in an attractive way according to planogram
- Make cash drops, handled bank deposits, and accurately recorded financial paperwork
- Participate in district wide conference calls
- Place supply orders for the store’s specific needs
- Update store signage and promotions once a week
- Handle hiring, onboarding, training, and firing processes
Assistant Manager
Spirit Halloween
Tarentum, PA
08.2020 - 11.2020
- Regularly run POS system and maintain precise balance in cash drawer each shift.
- Distribute shipments according to planogram.
- Make cash drops, handled bank deposits, and accurately record financial paperwork
- Participate in district wide conference calls
- Update store signage and promotions once a week
REALTOR
Howard Hanna Real Estate Services
New Kensington, PA
07.2018 - 02.2019
- Market myself with personalized business cards, flyers, and pamphlets
- Manage the front desk by answering/directing calls, engaging with walk-in clients, and utilizing office computers, fax machines, scanners, & copiers
- Distribute all mail that’s delivered to the office
- Assist buyers with their home search/purchase through the use of real estate databases, connection with our office’s financial advisor, paperwork such as disclosures/contracts, and assisting in negotiations leading up to, and throughout, the closing settlement of the property.
- Assist sellers with the listing of and the sale of their houses by marketing their properties, and assisting in the closing settlement of the property
Housekeeper/Laundry
Harmarvillage Care Center
Cheswick, PA
06.2016 - 10.2018
- Clean all resident-care areas
- Sort, clean, fold, and distribute laundry throughout the facility
- Keep paperwork of everything that had been cleaned & sanitized each day
- Built comforting and reassuring relationships with the residents
Education
Real Estate
Westmoreland County Community College
Youngwood, PA, US01-2018
Burrell High School
Lower Burrell, PA, US06-2015
Skills
- Computer Proficient
- Cooperative Team Member
- Outstanding Interpersonal Skills
- Strong Verbal and Written Communication
- Quick Learner
- Creative Problem Solving
- Excellent Time Management Skills
- Money Management Skills
- Outstanding Customer Service
Certification
PA Licensed Real Estate Agent
Extracurricular Activities
Volunteer work at State Representative Eli Evankovich’s office from 2014-2015
- Worked with various constituents via phone/in person
- Filed letters/issues/and various other communications with the State Rep. Office
-Aided in organizing/executing multiple community events for veterans
Timeline
Early Education Teacher
Kindercare Learning Centers
11.2021 - Current
Assistant Manager
Spirit Halloween
08.2020 - 11.2020
Assistant Manager/ Acting Store Manager
Claire’s
06.2019 - 11.2020
REALTOR
Howard Hanna Real Estate Services
07.2018 - 02.2019
Housekeeper/Laundry
Harmarvillage Care Center
06.2016 - 10.2018
Real Estate
Westmoreland County Community College
Burrell High School