Gillian Oksinski
East Amherst
Summary
Dynamic hospitality professional with knowledge in wine service and a strong commitment to positive guest engagement. Proven success at Olive Garden in enhancing customer experiences through suggestive selling and meticulous attention to food safety practices. Adept at multitasking and supporting team members to maintain a positive working atmosphere.
Overview
2
2
years of professional experience
Work History
Server and Bartender
Olive Garden
08.2024 - Current
- Greeted guests professionally and guided them to the seating areas.
- Used slow periods to restock supplies, check in on my guests, and offer help to my coworkers.
- Kept bar presentable and well-stocked to meet customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Attentively followed local alcohol laws to keep restaurant compliant with regulations.
Cashier and Outdoor Wine Pourer
Weis Vineyards Winery
05.2023 - 08.2024
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Worked with floor team and managers to meet wide range of customer needs.
Education
High School Diploma -
Haverling High School
Bath, NY06-2022
Bachelor of Arts - Psychology And Minor For Nutrition
University At Buffalo
Buffalo, NY05-2026
Skills
- Retention of daily menu items
- Team member support
- Multitasking and organization
- Hospitality service expertise
- POS operation
- Positive and professional
- Suggestive selling
- Food safety practices
- Professional appearance
- Knowledgeable in wine service techniques
- Guest engagement
Timeline
Server and Bartender
Olive Garden
08.2024 - Current
Cashier and Outdoor Wine Pourer
Weis Vineyards Winery
05.2023 - 08.2024
High School Diploma -
Haverling High School
Bachelor of Arts - Psychology And Minor For Nutrition
University At Buffalo
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