Pit Boss
Emperors Palace Hotel and Casino
03 2015 - 06 2024
- Addressed customer concerns and resolved disputes promptly, fostering a positive gaming atmosphere.
- Ensured accurate record-keeping by meticulously tracking player activity, buy-ins, wins, losses, fills/credits during shifts.
- Coordinated with other departments to provide exceptional customer service, resulting in increased player satisfaction.
- Managed personnel scheduling efficiently, ensuring adequate staffing during peak times and minimizing labor costs.
- Collaborated with security personnel to enforce safety measures and maintain a secure environment for all guests and employees.
- Maintained open communication channels with all team members promoting healthy work culture and boosting employee morale.
- Assisted in the development of training programs for new dealers, improving overall knowledge and skill levels.
- Enhanced casino revenue by closely monitoring gaming activities and ensuring proper game procedures were followed.