Gimena Mora
Arcola,IL
Summary
Proven ability to provide excellent customer service and resolve customer complaints in a timely manner. Possesses strong problem-solving skills and the ability to multitask in a fast-paced environment. Aiming to leverage my abilities to successfully fill the office role on your team.
Overview
5
5
years of professional experience
Work History
Corporate Call Specialist
INNOVATIVE STAFF SOLUTIONS
Mattoon, IL
11.2023 - Current
- Assisted customers with their placing, resolving issues, and canceling or changing accounts
- Maintained records of contacts, accounts and orders
- Navigated multiple computer systems and applications and utilized search tools to find information
- Scheduled and conducted new employee orientations
- Provided feedback on unsuccessful applicants regarding their performance during the selection process
- Obtained information on work history, training, education, and job skills
- Analyzed applicant resumes and qualifications to match job requirements
- Coordinated with other departments within the organization to assess their staffing needs
Hiring Coordinator
SC2
Mattoon, IL
05.2023 - 12.2023
- Provided current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion, and employee benefits
- Administered compensation, benefits, and performance management systems and safety and recreation programs
- Identified reasons for employee termination
- Identified staff vacancies and recruited, interviewed, and selected applicants
- Provided detailed reporting on all aspects of the hiring process as needed
Receptionist
DR. PHILLIP W. JONES, DDS
Villa Grove, IL
08.2022 - 12.2022
- Checked visitors in and directed or escorted to appropriate departments and personnel
- Maintained tidy, presentable reception area with necessary stationary and materials
- Operated multi-line phone system efficiently while managing high call volume
- Organized and filed important documents in filing cabinets or in online document storage solutions
- Greeted guests to determine nature and purpose of visit and directed or escorted to specific destinations
- Greeted visitors warmly and ensured they had a positive experience
- Displayed pleasant and professional voice and demeanor, positively representing organization
Packer
LIBMAN CO.
Arcola, IL
06.2019 - 08.2022
- Maintained accurate inventory records while ensuring all products were properly labeled
- Checked containers for damage and reported issues to supervisors
- Utilized protective packaging to support safe product delivery
- Trained new employees on proper packing techniques and procedures
- Marked packages with identifying information, tracking numbers or customs information
- Assembled boxes and containers according to size specifications of the product
Education
Associate in Arts (A.A.) - Communication
Parkland
Champaign, IL08.2023
High School Diploma -
Arcola Jr/Sr High School
Arcola, IL05.2021
Skills
- Patience and understanding
- Stress Tolerance
- Call Control
- CRM software knowledge
- Problem-solving skills
- Answering questions
- Customer communications
- Resolving issues
- Multitasking
- Attention to Detail
- Time Management
- Multitasking Abilities
- Translate from English to Spanish
Languages
Spanish
Native or Bilingual
Timeline
Corporate Call Specialist
INNOVATIVE STAFF SOLUTIONS
11.2023 - Current
Hiring Coordinator
SC2
05.2023 - 12.2023
Receptionist
DR. PHILLIP W. JONES, DDS
08.2022 - 12.2022
Packer
LIBMAN CO.
06.2019 - 08.2022
Associate in Arts (A.A.) - Communication
Parkland
High School Diploma -
Arcola Jr/Sr High School