Gina Adams Wright
Isom ,KY
Summary
Results-driven District Manager recognized for enhancing customer service, compliance management, and team leadership. Achieved significant customer satisfaction ratings and successfully ranked 24th in cash management with $5.40 cash loss per week. Led initiatives to improve shrink performance, realizing a 36 basis point enhancement year-over-year while actively participating as Team Captain in training and onboarding programs.
Overview
12
12
years of professional experience
Work History
District Manager
Dollar General
Goodlettsville, Tennessee
01.2021 - Current
- Ensured compliance with industry regulations and company policies across all operations.
- Monitored staff performance, addressing issues proactively to maintain productivity.
- Enforced customer service standards while resolving problems to uphold quality.
- Led team meetings and one-on-one coaching sessions focused on performance improvement.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Provided leadership during times of organizational change or crisis situations.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Store Manager
Dollar General
Whitesburg, Kentucky
03.2014 - 01.2021
- Supervised daily store operations, ensuring efficient cash handling and timely opening and closing procedures.
- Trained and managed associates, enhancing team collaboration and performance.
- Implemented loss prevention strategies to minimize theft and shrinkage.
- Recruited and onboarded new employees, streamlining staffing processes to meet operational needs.
Education
Bachelor of Arts - Business Management / Accounting
Pikeville College
Pikeville, KY01-1997
Associate of Arts -
Southeast Community College
Whitesburg, KY05-1995
Skills
- Compliance management
- Performance improvement initiatives
- Team leadership
- Organizational leadership
- Talent acquisition strategies
- Client engagement strategies
- Strategic planning practices
- Proactive problem-solving
- Critical thinking
- Time management
- Effective communication
- Coaching and mentoring
- Customer service excellence
Timeline
District Manager
Dollar General
01.2021 - Current
Store Manager
Dollar General
03.2014 - 01.2021
Bachelor of Arts - Business Management / Accounting
Pikeville College
Associate of Arts -
Southeast Community College